Summar Marginson
Berkeley Vale
Summary
Experienced bartender with 8 years of industry knowledge and a strong desire to transition into a new career position. Possesses extensive skills in drink preparation, exceptional customer service abilities, and effective communication talent. Ready to contribute these valuable qualities immediately upon starting in a new role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
The Tall Timbers Hotel
06.2023 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Disability Support Worker
N.D.I.S
01.2022 - 05.2023
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Transported patients safely to social activities and doctors appointments.
- Administered medication to patients according to strict schedules.
Bartender
Royal Hotel
01.2020 - 04.2022
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Receptionist
Tattoo Cartel
12.2019 - 02.2020
- Arranged schedules for management to meet with clients and business partners
- Composed, sent, received, and distributed correspondence through letters and emails
- Created and organized training materials for various office positions
- Handled customer questions and complaints with professional courtesy
- Inventoried office supplies and managed ordering of new supplies whenever required
- Juggled answering phones while attending to clients in person
- Organized and managed customer invoices and payments
- Prepared weekly logs of business activity
- Trained in [software program], including exceptional knowledge of [software program] and [software program].
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Bar Tender
Chittaway Motel
12.2018 - 12.2019
- Assisted hosts and hostesses with seating of guests during rush times
- Calculated check amounts and split checks when parties requested separate checks
- Completed all side work after completion of dining service
- Completed an entire food service and training course when hired as a restaurant server
- Delivered outstanding customer service by serving food and drinks to guests
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
- Effectively maintained a clean working environment during shift
- Ensured all meals served to patrons met quality standards
- Helped resolve guest problems by remaining positive, friendly and respectful
- Increased check average amount [number %] by working to upsell various food and drink items to patrons
- Memorized an extensive menu of over [number] food items, [number] drinks and all ingredients
- Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts
- Recommended entrée or drink choices to guests by listening to their preferences and concerns
- Supported new marketing and advertising campaigns developed by management in order to propel dining establishment to the top [number %] of the market
- Used the point of sale, or POS, system to place orders and print checks.
Bar Tender/ Fine Dining Service
The Entrance Lake House
06.2018 - 12.2018
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with colleagues to discuss market information and strategies
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Followed up with customers ensuring their satisfaction with their purchases
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage.
Bar Tender
Bay Hotel Motel
07.2017 - 09.2018
- Assisted hosts and hostesses with seating of guests during rush times
- Calculated check amounts and split checks when parties requested separate checks
- Completed all side work after completion of dining service
- Completed an entire food service and training course when hired as a restaurant server
- Delivered outstanding customer service by serving food and drinks to guests
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
- Effectively maintained a clean working environment during shift
- Ensured all meals served to patrons met quality standards
- Helped resolve guest problems by remaining positive, friendly and respectful
- Increased check average amount [number %] by working to upsell various food and drink items to patrons
- Memorized an extensive menu of over [number] food items, [number] drinks and all ingredients
- Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts
- Recommended entrée or drink choices to guests by listening to their preferences and concerns
- Used the point of sale, or POS, system to place orders and print checks.
Bar Tender
Hotel Illawarra
03.2017 - 05.2017
- Calculated check amounts and split checks when parties requested separate checks
- Completed all side work after completion of dining service
- Delivered outstanding customer service by serving food and drinks to guests
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
- Effectively maintained a clean working environment during shift
- Helped resolve guest problems by remaining positive, friendly and respectful
- Increased check average amount [number %] by working to upsell various food and drink items to patrons
- Memorized an extensive menu of over [number] food items, [number] drinks and all ingredients
- Recommended entrée or drink choices to guests by listening to their preferences and concerns
- Used the point of sale, or POS, system to place orders and print checks.
Kitchen Hand
Kanandah
09.2016 - 02.2017
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage.
Bar Tender/ Waitress
Club Mudgee
08.2015 - 07.2016
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with colleagues to discuss market information and strategies
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Evaluated the customers' needs and provided service options to meet their requirements
- Facilitated the implementation of [Process, project or program] by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch
- Followed up with customers ensuring their satisfaction with their purchases
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads
- Informed customers about current promotions and sales, encouraging them to take advantage.
Kitchen hand/Waitress
Commercial Hotel
07.2014 - 12.2014
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with colleagues to discuss market information and strategies
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads
- Informed customers about current promotions and sales, encouraging them to take advantage.
Kitchen hand
Bay Hotel Motel
11.2012 - 06.2013
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Collaborated with colleagues to discuss market information and strategies
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage.
Customer Service Assistant
Lucky, Convenience
11.2011 - 05.2012
- Store |,
- Accurately completed cash register transactions
- Adhered to all store retail procedures and policies
- Championed promotional items to achieve sales goals
- Cleaned shelves, tables, and counters
- Educated customers about product options to exceed their experience.
- Facilitated stock management and inventory, conducting routine inventory audits and cycle counts.
- Represented the store as an ambassador in a positive and professional manner
- Served multiple customers simultaneously in a stressful environment.
Education
CERTIFICATES RSA RCG Tab Course Complete -
Current First Aid
Tuggerah
Cert II Hospitality -
Gorokan High School
Gorokan, NSW10.2011
Cert I Retail -
Gorokan High School
Gorokan, NSW10.2011
Skills
- Effective Memory Retention
- Excellent communication ability
- Understanding of Food Safety Regulations
- Supportive Attitude
- Effective Multi-Tasking
- Approachable Team Member
- POS system knowledge
- Positive attitude
- Top organizational skills
- Task delegation
- Daily living assistance
- Strong multitasking
Education and Training
other
References
REFERENCES
Hope Fewings Hair Dresser PH: 0487112621 (Work)
Aimee Watkins Pub Manager PH:0406935480 (Work)
Mitchel Wilkins Factory Worker PH: 0423 199 921 (Personal)
Sharmayne Fewings Registered Nurse PH:0423 929 946 (Personal)
Certification
Current RSA RCG TAB
certificate II retail
certificate II Hospitality
Current First aid
Timeline
Bartender Supervisor
The Tall Timbers Hotel
06.2023 - Current
Disability Support Worker
N.D.I.S
01.2022 - 05.2023
Bartender
Royal Hotel
01.2020 - 04.2022
Receptionist
Tattoo Cartel
12.2019 - 02.2020
Bar Tender
Chittaway Motel
12.2018 - 12.2019
Bar Tender/ Fine Dining Service
The Entrance Lake House
06.2018 - 12.2018
Bar Tender
Bay Hotel Motel
07.2017 - 09.2018
Bar Tender
Hotel Illawarra
03.2017 - 05.2017
Kitchen Hand
Kanandah
09.2016 - 02.2017
Bar Tender/ Waitress
Club Mudgee
08.2015 - 07.2016
Kitchen hand/Waitress
Commercial Hotel
07.2014 - 12.2014
Kitchen hand
Bay Hotel Motel
11.2012 - 06.2013
Customer Service Assistant
Lucky, Convenience
11.2011 - 05.2012
CERTIFICATES RSA RCG Tab Course Complete -
Current First Aid
Tuggerah
Cert I Retail -
Gorokan High School
Cert II Hospitality -
Gorokan High School
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