Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summar Thomson

Petrie,QLD

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Working in sales has given me the opportunity to connect with a variety of people. I thrive on exceeding on my KPI targets, as a manager I feel accomplished when my team excels their targets. I find the sales to be rewarding and I love educating customers on finding the right products to suit their needs.



Overview

4
4
years of professional experience

Work History

Retail Manager

Price Attack
09.2021 - Current
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Completed daily paperwork and computer entry of sales data as established by management.

Retail Assistant

GlamaCo
09.2019 - 09.2020
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Barbering

Brisbane School of Hairdressing
Brisbane
11.2008

Skills

  • Inventory Control
  • Employee Scheduling
  • Cash Management
  • Strategic Selling
  • Staff Management
  • Team Training
  • Customer Service
  • Quality Assurance
  • Visual Merchandising
  • Team Training and Development
  • Staff Recruitment
  • Attention to Detail
  • Conflict Resolution
  • Team Leadership
  • Product Knowledge
  • Multitasking
  • Problem Solving
  • Store Operations
  • Organizational Skills
  • Budget Planning
  • Cash Handling
  • Goal Setting
  • Vendor Relations
  • Staff Training
  • Time Management

Timeline

Retail Manager

Price Attack
09.2021 - Current

Retail Assistant

GlamaCo
09.2019 - 09.2020

Barbering

Brisbane School of Hairdressing
Summar Thomson