Summary
Overview
Work History
Education
Skills
Certification
Experience
Timeline
Generic

Summer Breeze

Summary

Bubbly, hardworking all rounder with experience as a determined administrator with a key eye for detail. My expertise in rapport building, problem-solving and team building have improved workplace productivity and improved service delivery. Goal-driven individual well versed in adaptive solutions, training and managing calendars to ensure a smooth day to day process. Quick learner who believes knowledge is vital.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Practice & Participant Lead

Everyday Independence
02.2020 - 09.2024
  • Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
  • First point of contact for all staff, clients and potential leads.
  • Kept CRM & Salesforce information up to date for a smooth process for both therapist and executive management.
  • Organized office inventory and supplies, resulting in an optimally equipped work environment for staff members.
  • Improved billing accuracy through diligent verification of insurance information and resolution of discrepancies.
  • Boosted overall clinic productivity through active participation staff meetings and continuous improvement incentives.
  • Attended networking events and building strategic partnerships within the industry.
  • Ensured compliance with relevant regulations by maintaining up-to-date knowledge of industry standards, conducting regular audits, and training staff accordingly.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and clients for continued compliance with associated regulations.

Customer Service Resolution Specialist

Officeworks
06.2016 - 01.2020
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Developed a comprehensive understanding of company products and services to better assist customers with inquiries.
  • Reduced response time by optimizing workflows and prioritizing tasks efficiently.
  • Managed high call volume while maintaining exceptional service quality and professionalism.
  • Maintained thorough documentation of all customer interactions, streamlining follow-up processes and facilitating collaboration among team members.
  • Served as an escalation point for challenging cases, helping resolve them quickly and effectively while preserving client relationships.

Education

High School Diploma -

Alfriston College
Auckland, New Zealand
11.2016

Skills

  • Problem-Solving
  • Computer Literacy
  • Organizational Development
  • Attention to Detail
  • Reliability

Certification

  • Australian Driver's License
  • First Aid Certificate
  • CPR
  • NDIS Worker Screening Check
  • Working with Children Check (Blue Card)
  • National Police Check
  • NDIS Worker Orientation Module

Experience


  • PEG/NG Tube Feeding
  • Manual Handling
  • Administrating Medication orally and through line
  • Operating Hoist
  • Transfers from vehicle, bed, day chairs etc
  • 1:1 Support

Timeline

Practice & Participant Lead

Everyday Independence
02.2020 - 09.2024

Customer Service Resolution Specialist

Officeworks
06.2016 - 01.2020

High School Diploma -

Alfriston College

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Summer Breeze