Summer Breeze
Summary
Bubbly, hardworking all rounder with experience as a determined administrator with a key eye for detail. My expertise in rapport building, problem-solving and team building have improved workplace productivity and improved service delivery. Goal-driven individual well versed in adaptive solutions, training and managing calendars to ensure a smooth day to day process. Quick learner who believes knowledge is vital.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice & Participant Lead
Everyday Independence
Brisbane City, 4000
02.2020 - 09.2024
- Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
- First point of contact for all staff, clients and potential leads.
- Kept CRM & Salesforce information up to date for a smooth process for both therapist and executive management.
- Organized office inventory and supplies, resulting in an optimally equipped work environment for staff members.
- Improved billing accuracy through diligent verification of insurance information and resolution of discrepancies.
- Boosted overall clinic productivity through active participation staff meetings and continuous improvement incentives.
- Attended networking events and building strategic partnerships within the industry.
- Ensured compliance with relevant regulations by maintaining up-to-date knowledge of industry standards, conducting regular audits, and training staff accordingly.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and clients for continued compliance with associated regulations.
Customer Service Resolution Specialist
Officeworks
Sydney Olympic Park, NSW
06.2016 - 01.2020
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Developed a comprehensive understanding of company products and services to better assist customers with inquiries.
- Reduced response time by optimizing workflows and prioritizing tasks efficiently.
- Managed high call volume while maintaining exceptional service quality and professionalism.
- Maintained thorough documentation of all customer interactions, streamlining follow-up processes and facilitating collaboration among team members.
- Served as an escalation point for challenging cases, helping resolve them quickly and effectively while preserving client relationships.
Education
High School Diploma -
Alfriston College
Auckland, New Zealand 11.2016
Skills
- Problem-Solving
- Computer Literacy
- Organizational Development
- Attention to Detail
- Reliability
Certification
- Australian Driver's License
- First Aid Certificate
- CPR
- NDIS Worker Screening Check
- Working with Children Check (Blue Card)
- National Police Check
- NDIS Worker Orientation Module
Experience
- PEG/NG Tube Feeding
- Manual Handling
- Administrating Medication orally and through line
- Operating Hoist
- Transfers from vehicle, bed, day chairs etc
- 1:1 Support
Timeline
Practice & Participant Lead
Everyday Independence
02.2020 - 09.2024
Customer Service Resolution Specialist
Officeworks
06.2016 - 01.2020
High School Diploma -
Alfriston College