Summer Crozier
Surf Beach,VIC
Summary
Dynamic and reliable professional with extensive experience in customer service, retail, and hospitality. Proven ability in conflict resolution and time management, ensuring exceptional customer satisfaction. Skilled in beverage preparation and maintaining high standards of cleanliness, contributing to a positive and safe environment for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
Clip and Climb
Cape Woolamai , Vic
09.2024 - Current
- Assisting customers with safety procedures and climbing equipment.
- Providing excellent customer service and ensuring a fun and safe experience.
- Make beverages, including coffee, with kindness and speed.
Hospitality Worker
Phillip Island RSL
Cowes, Vic
03.2024 - Current
- Serving customers in a fast paced hospitality environment.
- Bar work and coffee making.
- Ensuring responsible service of alcohol and compliance with venue policies.
Retail Assistant
Terry White Chemmart
Cowes , Vic
11.2021 - Current
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Engaged with customers and recommended products based on needs and requests.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
Second in Command
Woolamai Kebab Shop
Cape Woolamai , Vic
01.2019 - 04.2022
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Managed staff scheduling, training, and performance to maintain a productive team.
- Reviewed customer service protocols to ensure high levels of customer satisfaction.
Cleaner
MyCoastline Accommodation
Sorrento , Vic
01.2021 - 02.2022
- Provided thorough cleaning and maintenance services for accommodation properties.
- Ensured a high standard of cleanliness and hygiene across all rooms and common areas.
- Managed time efficiently to meet cleaning schedules and client satisfaction.
- Provided assistance with laundry services when needed.
Education
High School Diploma -
Newhaven College
Phillip Island 10-2024
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Point of sale
- Cash handling
- Food safety
- Attention to detail
- Reliability and punctuality
- Cleaning
- Beverage preparation
- Cleaning and sanitizing
- Customer engagement
- Menu memorization
Certification
- Bronze Medallion
- CPR Certification
- RSA Certification
- Barista Course
Timeline
Crew Member
Clip and Climb
09.2024 - Current
Hospitality Worker
Phillip Island RSL
03.2024 - Current
Retail Assistant
Terry White Chemmart
11.2021 - Current
Cleaner
MyCoastline Accommodation
01.2021 - 02.2022
Second in Command
Woolamai Kebab Shop
01.2019 - 04.2022
High School Diploma -
Newhaven College
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