Summary
Overview
Work History
Education
Skills
Timeline
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Summer Douglas

Summer Douglas

South East Melbourne,VIC

Summary

I am an experienced worker in Customer service, Administration, Hospitality and Store cleanliness. I am enthusiastic about ensuring a great experience for customers and engaging with new people. I take pride in learning new roles and adapting quickly to changes. With my determination and Communication skills I believe I am a good fit for this job!

Overview

2025
2025
years of professional experience

Work History

Retail Sales Worker

Kmart, Chadstone
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Provided personalized recommendations based on customer preferences or specific needs.

Catering Server

Health Links & Co Cafe
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Fast Food Crew Trainer

Yokli, Richmond and Oakleigh
05.2023 - Current
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Warehouse Receptionist

Eversolar, Bentleigh
02.2021 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Education

Holmesglen Institute of TAFE
Melbourne, VIC
11.2024

Certificate III - Business Administration And Management

Holmesglen Institute of TAFE
Melbourne, VIC
08.2024

Certificate III - Beauty Services

Holmesglen Institute of TAFE
Melbourne, VIC
09.2023

Skills

  • Patience and empathy
  • Customer Service
  • Store maintenance
  • Attention to detail
  • Time management
  • Adaptable
  • Organisation skills
  • Communication skills

Timeline

Fast Food Crew Trainer

Yokli, Richmond and Oakleigh
05.2023 - Current

Warehouse Receptionist

Eversolar, Bentleigh
02.2021 - 12.2022

Retail Sales Worker

Kmart, Chadstone

Catering Server

Health Links & Co Cafe

Holmesglen Institute of TAFE

Certificate III - Business Administration And Management

Holmesglen Institute of TAFE

Certificate III - Beauty Services

Holmesglen Institute of TAFE

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Summer Douglas