Summer Gaylard
Gold Coast,QLD
Summary
Bar Supervisor experienced in cash handling and team leadership. Enhanced customer satisfaction through effective staff training and service delivery. Demonstrated strong work ethic, adaptability, and interpersonal skills, excelling in independent roles and rapidly acquiring new competencies.
Overview
1
1
Certification
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Bar Supervisor
Mitchell’s and Butlers
London, london
10.2023 - 08.2026
- Supervised daily operations of the bar including opening and closing procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Monitored patron alcohol consumption to encourage safety.
- Monitored customer satisfaction and addressed concerns promptly.
- Managed inventory levels and ordered supplies for bar operations.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Maximized efficiency by delegating tasks to staff members based on their skill sets.
Coles Department 2IC
Coles
gold coast, QLD
11.2016 - 07.2023
- Assisted in managing daily store operations and staff schedules.
- Enhanced customer service by resolving complaints and addressing inquiries effectively.
- Implemented merchandising strategies to promote sales and improve store layout.
- Collaborated with department managers to streamline processes and improve efficiency.
Reformer Pilates Instructor
Studio Pilates
Gold coast, QLD
02.2021 - 06.2023
- Designed engaging class plans to enhance participant experience and satisfaction.
- Instructed proper techniques to ensure safe and effective exercises for all levels.
- Maintained a clean and organized studio environment before and after each session.
- Created a welcoming atmosphere in order to make clients feel comfortable in class environment.
- Maintained accurate records of client progress, including notes on any modifications needed for each session.
- Demonstrated proper form and technique while providing verbal cues and physical adjustments to ensure safety during exercise sessions.
Education
Qualified Reformer Pilates Instructor - Reformer Pilates Instructor
Studio Pilates
Gold Coast, QLD 03.2020 - 08.2020
Merrimac State High School
Gold Coast, QLDCert 2 In Retail Makeup And Skincare - Beauty Retail
TAFE
Gold Coast, QLD 01.2017 - 12.2017
Skills
- Beverage preparation
- Food handling
- Cash handling
- Dining area management
- Group reservations management
- Upselling strategies
- Employee training
- Team leadership
- Staff scheduling
- Task delegation
- Time management
- Effective communication
- Customer satisfaction
- Visual merchandising
Certification
- Open Water Scuba Diving License
- SLSA Bronze Certificate
- SLSA IRB crew and drivers certificate
Timeline
Bar Supervisor
Mitchell’s and Butlers
10.2023 - 08.2026
Reformer Pilates Instructor
Studio Pilates
02.2021 - 06.2023
Qualified Reformer Pilates Instructor - Reformer Pilates Instructor
Studio Pilates
03.2020 - 08.2020
Cert 2 In Retail Makeup And Skincare - Beauty Retail
TAFE
01.2017 - 12.2017
Coles Department 2IC
Coles
11.2016 - 07.2023
Merrimac State High School