Summary
Overview
Work History
Education
Skills
Timeline
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Summer Hall

Brisbane,QLD

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

4
4
years of professional experience

Work History

Account Manager

Randstad Digital
08.2021 - Current
  • Build and maintain strong relationships with existing clients in the IT digital sector, understanding their hiring needs, organizational structure, and culture.
  • Act as the primary point of contact for clients, responding promptly to inquiries, addressing concerns, and providing updates on recruitment activities.
  • Collaborate with internal recruitment teams to identify suitable candidates for client requirements, ensuring alignment with client expectations and job specifications.
  • Develop and implement effective recruitment strategies tailored to each client's needs, leveraging industry knowledge and market trends to attract top talent.
  • Conduct regular client meetings to review recruitment progress, discuss candidate profiles, and gather feedback for continuous improvement.
  • Negotiate terms of engagement, including pricing, payment terms, and service level agreements, to ensure mutually beneficial partnerships.
  • Proactively identify opportunities to upsell additional recruitment services or expand existing accounts, maximizing revenue and profitability.
  • Stay updated on industry developments, emerging technologies, and competitor activities to position the company as a trusted advisor and thought leader.
  • Maintain accurate records of client interactions, recruitment activities, and business opportunities in CRM systems or databases.
  • Collaborate with marketing teams to develop client-specific marketing materials, presentations, and proposals to support sales efforts and business development initiatives.
  • Monitor and analyze key performance indicators (KPIs) related to client retention, satisfaction, and revenue generation, taking corrective actions as needed to achieve targets.
  • Represent the company at industry events, conferences, and networking forums to promote brand awareness and establish new client relationships.
  • Act as a mentor or coach to junior account management staff, providing guidance, support, and sharing best practices for client relationship management in the IT digital recruitment sector.

Assistant Store Manager

General Pants Co
02.2020 - 08.2021
  • Assist the Store Manager in overseeing daily operations and managing the store team to achieve sales targets and KPIs.
  • Provide leadership and guidance to store staff, ensuring they deliver exceptional customer service and uphold brand standards.
  • Support recruitment efforts by participating in the hiring process, conducting interviews, and training new employees on store policies, procedures, and product knowledge.
  • Monitor employee performance, provide regular feedback, and address performance issues or conflicts in a timely and effective manner.
  • Assist in creating and implementing sales strategies, promotions, and merchandising plans to drive revenue and meet business objectives.
  • Ensure the store maintains proper inventory levels, conducting regular stock checks, and coordinating replenishment orders as needed.
  • Oversee visual merchandising standards, ensuring the store layout and product displays are visually appealing and meet company guidelines.
  • Manage store expenses, including payroll, operational costs, and inventory shrinkage, to optimize profitability and achieve budget targets.
  • Enforce store policies and procedures related to safety, security, and loss prevention, minimizing risks and ensuring compliance with regulatory requirements.
  • Foster a positive work environment by promoting teamwork, recognition, and open communication among staff members.
  • Act as a liaison between store staff and upper management, conveying feedback, concerns, and suggestions to improve store performance and customer satisfaction.
  • Stay informed about industry trends, competitor activities, and customer preferences, and proactively identify opportunities to enhance the store's offerings and customer experience.
  • Assume the responsibilities of the Store Manager in their absence, including opening and closing procedures, cash handling, and decision-making authority as delegated.

Education

Bachelor of Arts - Sport Management

Washington State University
Pullman, Washington, USA
04.2017

Skills

  • Schedule Management
  • Converting leads
  • Sales Forecasting
  • Relationship Building
  • Sales Development
  • Market forecasting
  • Strategic Planning
  • Teamwork and Collaboration
  • Sales Reporting
  • Invoice balancing
  • Lead Development
  • Client Development

Timeline

Account Manager

Randstad Digital
08.2021 - Current

Assistant Store Manager

General Pants Co
02.2020 - 08.2021

Bachelor of Arts - Sport Management

Washington State University

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Summer Hall