Summer Harper
Narara,Australia
Summary
Versatile and dynamic professional with a proven track record in patient care and customer service, honed at Aurrum and Youth Connections. Excelled in leadership roles, coordinating programs with a focus on emotional support and patient relations. Skilled in communication and first aid, demonstrating a commitment to excellence and a compassionate approach to customer interactions.
Overview
5
5
years of professional experience
Work History
Nurse Assistant
Aurrum
Erina, NSW
05.2023 - 01.2025
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Provided basic patient care by bathing and grooming patients, changing bedding, and assisting in feeding activities.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Educated new hires on policies and procedures related to the nursing assistant role within the facility.
Food Courier - Casual
Menulog/DoorDash
Gosford
01.2020 - 05.2023
- Provided excellent customer service when delivering items to customers' homes or businesses.
- Followed all safety regulations while operating a vehicle, such as obeying speed limits and adhering to road signs.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained contact with dispatch to receive delivery instructions and updates on traffic conditions.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Picked up food orders from restaurants and delivered them to customers in a timely manner.
Bartender/Service Staff - Casual
Lyons Den
Gosford
12.2020 - 09.2022
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
Disability Support Worker - Part-Time
Youth Connections
Kariong & Tuggerah
11.2019 - 06.2021
- Support participants with disabilities through learning of key life skills, including cooking, communication, social skills, and overall health and wellbeing
- Assisting with fun and exciting school holiday programs where participants enjoyed various activities in a safe and supportive environment
- Working in a team environment, I have learned key skills for communication and support
- Assisted in the development of, and acted as program coordinator, for the Youth Moves program across two sites
- This has involved the development of dance programs supporting movement, coordination, and overall fitness
- Coordinating this program on my own has strengthened my independence
- Leadership and people management
- POS operation for participant fees
- Customer service with parents and carers
- Strong communication skills
- Friendly and approachable manner
Education
HIGHER SCHOOL CERTIFICATE -
Erina High School
Erina01.2019
YEAR 10 SCHOOL CERTIFICATE -
Narara Valley High School
Narara01.2017
Skills
- Customer Service
- Cash Handling
- Problem Solving
- Attention to Detail
- Teamwork and Leadership
- Communication
- Task Allocation
- Supervision
- Stock Control
- Accountability
- Records Management
- Personal care assistance
- Patient relations
- Emotional support
- Patient positioning
- Patient care
- First aid and CPR
Hobbies and Interests
- Dance
- Performing Arts
- Competitive Dance
- Travel
- Beauty services
Availability
Available for an immediate start on a full time basis. Also available public holidays, school holidays and the Christmas / New Year holidays.
References
- Elizabeth McFadden, Care Home Support Officer, 0499 002 224, support.erinaTD@aurrum.com.au
- Eloise Yniesta, General Manager, 02 4365 6411, managererinaTD@aurrum.com.au
Awards
- 100% Attendance, Narara Valley High School, 2017
- Principal’s Award, Narara Valley High School, 2014
Timeline
Nurse Assistant
Aurrum
05.2023 - 01.2025
Bartender/Service Staff - Casual
Lyons Den
12.2020 - 09.2022
Food Courier - Casual
Menulog/DoorDash
01.2020 - 05.2023
Disability Support Worker - Part-Time
Youth Connections
11.2019 - 06.2021
HIGHER SCHOOL CERTIFICATE -
Erina High School
YEAR 10 SCHOOL CERTIFICATE -
Narara Valley High School
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