Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Summer Helmy

Winston Hills

Summary

Dedicated and dependable Customer Service Representative with excellent communication skills and a strong work ethic. Skilled at managing multiple priorities and providing top-notch support in fast-paced environments. Willing to take on extra responsibilities to help the team succeed.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

Hexaware Technologies
10.2023 - Current
  • Serve as the primary point of contact for Woolworths workers, efficiently allocating maintenance and repair jobs to vendors using Maximo software.
  • Coordinate with field technicians to arrange upgrades and gas orders, ensuring timely completion of tasks.
  • Respond to customer emails and live chat inquiries, maintaining high standards of communication and support.
  • Assign jobs to appropriate vendors, ensuring all parties have accurate and timely information.

Sales Agent

Soldfast
01.2023 - 10.2023
  • Managed end-to-end vehicle acquisition process, from identifying potential sellers in car sale ads to completing purchases.
  • Engaged in daily cold calling and texting to develop relationships with sellers and negotiate competitive deals for the dealership.
  • Maintained an organised database of contacts, tracking all communication and follow-ups.
  • Conducted thorough vehicle inspections, including checking condition, verifying vehicle history, and documenting key details.

Disability Support Worker

Beyond Care
10.2022 - 10.2023
  • Assisted in daily living activities with personal care, daily activities, medication, household tasks and mobility.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Facilitated community outings, skill-building activities, and therapeutic programs.
  • Assisted adults with disabilities in hospitals and residential settings, focusing on dignity and independence.


Retail Assistant

Culture Kings
09.2021 - 09.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Education

Bachelor of Arts - Philosophy

Macquarie University
Sydney, NSW
11-2026

Skills

  • Sales expertise
  • Policies and procedures adherence
  • Customer support
  • Data entry
  • Building rapport
  • Strong communication and call handling skills

Certification

HLTAID011 Provide First Aid

Timeline

Call Center Representative

Hexaware Technologies
10.2023 - Current

Sales Agent

Soldfast
01.2023 - 10.2023

Disability Support Worker

Beyond Care
10.2022 - 10.2023

Retail Assistant

Culture Kings
09.2021 - 09.2022

Bachelor of Arts - Philosophy

Macquarie University

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Summer Helmy