Summer Hillier
Gladstone,QLD
Summary
Driven and enthusiastic professional ready to leverage training and experience to take on new professional challenges to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in an environment that has opportunities for growth and development.
Overview
8
8
years of professional experience
Work History
Property Manager
Elders Real Estate
01.2024 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive client and customer relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Performed tasks relating to invoice processing, completing spreadsheets, business administration and updating internal files.
Leasing Agent
LJ Hooker Real Estate
01.2023 - 01.2024
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and property viewings.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Assistant Manager
Chameleon Café and Takeaway
02.2021 - 12.2022
- Prepared and provided a large variety of hot and cold beverage and food products by following recipe and presentation standards
- Maintained accurate inventory counts and preparation levels to meet customer demand and sustain operations
- Performed open and close procedures while maintaining time management to improve efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in structuring shifts and delegating assignments in order to boost productivity and meet service demands.
Bar & Bottle Shop Attendant
Federal Hotel
04.2018 - 11.2020
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service
- Operated open and close bar station procedures according to sanitation regulations and safety standards
- Engaged in suggestive selling and other sales techniques
- Maintained composure and work quality while under stress.
Cafe Attendant
Cafe/Takeaway, Cafe 58
05.2017 - 02.2018
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Produced food and drink products that adhered to company quality and quantity standards
- Operated standard kitchen equipment with focus on safety and sanitation
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Bakery Shop Assistant
Childers Hot Bread and Cake Shop
07.2016 - 07.2017
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Education
Real Estate Salesperson -
Complete Property Training
Rockhampton, QLD2023
TAFE
Certificate III - Hospitality
TAFE Queensland
Bundaberg, QLD2016
Skills
- Excellent organisational abilities
- Able to work in a team or anonymously
- Maintenance knowledge
- Preparing property agreements
- Compliance monitoring
- Market tracking
- Software utilization
- Refined customer service skills
- Adaptability and flexibility
- Proficient in time management and task prioritization
- Excellent verbal and written communication
- Problem solving and conflict resolution
REFERENCES
Chloe Coyne - Property Manager
0473 562 879
Michael Ogden - Owner of Chameleon Cafe
0412 820 467
Georgina Brown - Owner of Federal Hotel Childers
07 4126 1438
Timeline
Property Manager
Elders Real Estate
01.2024 - Current
Leasing Agent
LJ Hooker Real Estate
01.2023 - 01.2024
Assistant Manager
Chameleon Café and Takeaway
02.2021 - 12.2022
Bar & Bottle Shop Attendant
Federal Hotel
04.2018 - 11.2020
Cafe Attendant
Cafe/Takeaway, Cafe 58
05.2017 - 02.2018
Bakery Shop Assistant
Childers Hot Bread and Cake Shop
07.2016 - 07.2017
Real Estate Salesperson -
Complete Property Training
TAFE
Certificate III - Hospitality
TAFE Queensland
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