Summer Howard

My journey here has been nothing but full of surprises. I started at Spendless as a casual in March of 2022. After just 6 months of working here my Manager, Assistant manager and other casual all left with just me still working here. I worked 2 months by myself until end of November when we finally got another casual. During that time alone I was rewarded Team Member of the month in October 2022 out of Victoria.

In December of 2022 I became Assistant Manager as I felt I had really stepped up. In May of 2023 I became Store Manager of our Rosebud store. I definitely feel as though I deserved this and I couldn't wait to make this role my own.

My duties are included:

• Opening / Closing of the store
• Daily / Weekly cleaning
• Point Of Sales system
• Weekly banking
• Merchandising shoes on tables
• Weekly stock management
• Weekly meeting with SSM (State Support Manager)
• Making of rosters / approving shifts using the system Riteq and Dayforce
• Managing of staff
• Customer service
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback
• Communicating with other stores on a weekly basis
• Daily communication with SSM
• Broke down boxes and cartons, disposing of in proper cardboard receptacles
• Managed and motivated employees to be productive and engaged in work
• Accomplished multiple tasks within established timeframes
• Maintained professional, organized, and safe environment for employees and customers
• Planned and budgeted accurately to provide business with resources needed to operate smoothly

• Retail
• Stock merchandising
• Price tag new stock
• Cleaning
• Change front of shop e.g dress mannequins
• Point Of Sale
• Customer service
• Maintained productive, efficient approach to all tasks
• Processed customer transactions using cash register till
• Engaged in conversation with customer to ascertain need
• Developed strong cooperative relationships with coworkers and managers

• Waitressing
• Used cash registers and credit card machines to cash out customers
• Taking and serving orders
• Cleaning and closing the shop
• Customer service
• Remained calm when dealing with difficult customers or during busy shifts
• Greeted new customers, discussed specials, and took drink orders
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant