Summer Langan
Ballarat
Summary
Adept Crew Trainer at McDonald's Restaurant, I excelled in elevating customer service standards and enhancing food safety protocols. With a talent for mentoring and a keen focus on team leadership, I significantly improved crew performance. My expertise in POS systems and active listening fostered a collaborative and efficient work environment, setting a benchmark for excellence.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's Restaurant
04.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
No Degree - VET & Year 11-12
Federation University Australia
VIC12-2026
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Safe food handling
- Coaching and mentoring
- Cleaning and sanitation
- POS systems
- Delegating work
Timeline
Crew Trainer
McDonald's Restaurant
04.2024 - Current
No Degree - VET & Year 11-12
Federation University Australia
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