Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

SUMMER-LILY WALKER

Seaford,SA

Summary

Passionate and motivated 17-year-old with a strong desire for learning and collaborating. Dedicated student with excellent skills in customer service, strong communication, time management, and a willingness to learn. Demonstrated commitment to public health by receiving both the first and second doses of the COVID vaccine.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Volunteer Support Worker

My Mates Place
06.2024 - Current
  • Provided crisis intervention support when needed, employing de-escalation techniques and connecting clients with appropriate resources.
  • Managed challenging situations successfully with tactful communication skills that prioritized client well-being above all else.
  • Supported program coordinators in administrative tasks such as scheduling appointments or updating databases efficiently for optimal organization-wide functioning.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Lifestyle Assistant Volunteer

Eldercare Inc.
01.2018 - Current
  • Assisting with group activity to promote wellbeing e.g., Art & Craft, Walking Group, Balloon Tennis
  • 1:1 conversations & group chats
  • Preparing activities
  • Assisting in the Hair Salon e.g., cleaning, hair colour sorting
  • Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
  • Organized special events and workshops for clients, promoting engagement and a sense of community among participants.

Coles
04.2023 - 09.2023


  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

KFC
02.2023 - 08.2023
  • Make and prepare customers orders with accuracy and efficiency
  • Taking orders and requests from customers
  • Processing payments
  • Engaging with customers

Education

Certificate 3 In Individual Support -

Time Education

White Card -

Year 12 -

Marcellin Cardijn College
09.2024

Skills

  • Open-minded and willingness to learn
  • Ability to communicate and build rapport well with a variety of people
  • Understanding of safety of others and myself
  • Excellent time management and organisational skills
  • Able to follow policy & procedure
  • Flexible working & can-do attitude
  • Emotional Support
  • Confidentiality and Privacy
  • Cleaning and sanitizing
  • Transportation Assistance

References

  • Luke Giumelli, 0492801835, CEO My Mates Place
  • Kylie Maher, 0415254737, Volunteer Program Coordinator Eldercare

Certification

Working with children check

Police clearance

Timeline

Volunteer Support Worker

My Mates Place
06.2024 - Current

Coles
04.2023 - 09.2023

KFC
02.2023 - 08.2023

Lifestyle Assistant Volunteer

Eldercare Inc.
01.2018 - Current

Certificate 3 In Individual Support -

Time Education

White Card -

Year 12 -

Marcellin Cardijn College

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SUMMER-LILY WALKER