Summer McKenzie
Cranbourne North,VIC
Summary
Dynamic professional with a proven track record in enhancing customer engagement and satisfaction at Liquorland. Excelled in cash management and utilized strong interpersonal skills to foster team collaboration at McDonald's. Known for effective coaching techniques and focusing on improving client service and team performance significantly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
Liquorland
06.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Retail Customer Service Representative
Kmart
03.2022 - 07.2023
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Monitored customer feedback and made adjustments to improve service quality.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
Crew Coach
McDonald's
08.2018 - 05.2022
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
- Developed crew members'' skills through tailored training sessions, leading to improved job competency.
Education
Bachelor of Science - Exercise And Sports Science
Deakin University
Melbourne, VIC06-2026
Year 12 VCE Certificate -
Hillcrest Christian College
Clyde North, VIC11-2021
Skills
- Cash Management
- Strong Interpersonal Skills
- Effective Coaching Techniques
- Achievement Focused
- Relationship building
- Strong Organizational Skills
- Client Satisfaction Focus
- Effective Work Sequencing
- Customer engagement
Certification
- First Aid Certification
- Certificate III in Fitness
Timeline
Sales Assistant
Liquorland
06.2022 - Current
Retail Customer Service Representative
Kmart
03.2022 - 07.2023
Crew Coach
McDonald's
08.2018 - 05.2022
Bachelor of Science - Exercise And Sports Science
Deakin University
Year 12 VCE Certificate -
Hillcrest Christian College
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