Summer Phillips

Roles included: Bartender, Waitressing, Hostess, Kitchen Prep and Cook

• Experienced with payment processing and handling of cash and high level of food hygiene and kitchen health and safety
• Proficient in handling customer requests and complaints and working in a very busy environment with great teamwork

• Responsible for day-to-day management of spa treatments
• Being a Senior Therapist to a team of 20+ and training all new staff
• Knowledge of bespoke booking systems and general administration
• Meeting and exceeding sales targets by selling skincare and beauty products

• Booking in VIP clients for their concierge covid tests via email, phone, and spreadsheets
• Assisting the scheduling team with allocating clinicians routes and ensuring appointments run efficiently
• Sensitive data handling and inputting, and delivering a service that promises the privacy of its clients
• Arranging travel for both colleagues and clients.

• Delivering an extremely high standard of customer service in world traveller, business and first class cabins
• Thoroughly trained in first aid, emergency procedures (fires, explosives, restraint, etc.), and customer service
• Being trained to work on many different types of aircraft (A380, A320, Boeing 777)
• Maintaining an extremely high level of personal presentation at all times
• Strong problem-solving and decision-making abilities in difficult/emergency situations.

• Waitress, cashier, cocktail maker and food prep

• Roles include head waitress, bar tender, wine waitress, silver service, and foodrunner