Summer Ravuikadavu
Docklands,VIC
Summary
A dedicated and enthusiastic professional with extensive and varied professional experience across the beauty sector. Am seeking employment to further administration expertise and customer service knowledge and skills. Confident in working collaboratively as part of a team with excellent interpersonal skills and experience in staff leadership and mentoring. A strong work ethic and a desire to learn new skills to develop professionally. Seeking a position within a company that offers career advancement opportunities, and values loyalty and a willingness to succeed.
Overview
10
10
years of professional experience
Work History
In-Work Support Consultant
WISE Employment - Disability Employment & In Work Support
08.2023 - 08.2024
- Provided post-employment support to individuals with disabilities to promote job retention and career advancement
- Conducted on-site assessments to identify workplace accommodations and modifications needed to support employees with disabilities
- Developed individualized support plans in collaboration with SR employers and employees to address specific job-related challenges and enhance productivity
- Monitored progress and performance of supported employees, offering ongoing coaching, feedback, and adjustment of support strategies as necessary
- Facilitated communication and problem-solving between employers and employees to resolve conflicts or issues related to disability accommodations
- Acted as a resource and advocate for both employers and employees to promote a supportive and inclusive work environment
- Maintained confidentiality and professionalism in all interactions with clients, employers, and stakeholders.
Disability Employment Consultant
WISE Employment - Disability Employment & In Work Support
08.2023 - 08.2024
- Provided personalized employment services to individuals with disabilities, including career guidance, job search assistance, and skill development
- Conducted comprehensive assessments of clients' vocational abilities, interests, and support needs to develop tailored employment plans
- Facilitated job placements by liaising with employers, matching candidates to suitable job opportunities, and negotiating accommodations as needed
- Offered ongoing support to clients in the workplace, including coaching, advocacy, and problem-solving to address barriers and ensure job retention
- Collaborated with community organizations, vocational training providers to access additional resources and support services for clients
- Maintained accurate case notes, documentation, and reporting in compliance with program requirements and funding guidelines.
Credit Management and Operations Officer
Sumo Energy
11.2022 - 08.2023
- Evaluated and analyzed customer credit applications and financial statements to determine creditworthiness for signing up
- Established credit limits and terms for new and existing customers based on risk assessment
- Monitored and reviewed customer accounts regularly to identify potential credit risks and payment delinquencies
- Implemented and enforced credit policies and procedures to ensure compliance with company standards and industry regulations
- Developed strategies to minimize bad debt exposure and improve cash flow through effective credit management techniques
- Negotiated payment plans and settlements with delinquent customers to recover outstanding debts
- Collaborated with internal teams such as sales, customer service, and finance to address credit-related issues and resolve disputes
- Prepared reports and presentations on credit performance
- Utilized credit scoring models and software systems to automate credit decisions and streamline the credit approval process
- Provided training and support to staff members on credit policies, procedures, and best practices.
Customer Service Representative
Sumo Energy
08.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering enquiries from clients
- Reduced call resolution time through efficient problem-solving and communication skills
- Addressed customer account discrepancies and concerns
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Beauty Therapist
Laser Clinics Australia (LCA)
05.2018 - 07.2022
- Working across three LCA outlets as a junior to senior beauty therapist
- Opening and closing the clinic, involving clinic set up, till processing, and ensuring everything is ready for the next operating day
- Performing stock take and ordering clinic supplies as needed
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room
- Provided expert guidance on at-home skincare routines using specific products that catered to each client's unique needs
- Offered tailored aftercare advice, promoting long-lasting results for clients' skin health and wellbeing
- Conducted thorough client consultations to assess individual needs and develop customized treatment plans
- Boosted client retention rate through proactive follow-up communications after appointments
- Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings
- Working on the Reception desk when needed, and answering incoming phone calls and emails
- Handling customer complaints and providing actionable solutions
- Booking, rescheduling, or cancelling client services as requested.
Executive Lounge Attendant and C&E Attendant
Hilton Hotel Sydney
01.2015 - 11.2018
- Welcoming guests upon arrival with food and beverages and providing exemplary customer service
- Completing Hotel reception duties by adding guest requests to bookings, checking correct bookings for guests upon arrival and departure, ensuring correct payments are added to guests' final bills, and processing bills
- Participated in ongoing professional development opportunities to maintain industry knowledge and best practices within hospitality
- Educated guests on available amenities within the hotel property, encouraging utilization of various services offered
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal
- Provided excellent customer service to guests by promptly responding to inquiries and requests
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Education
Diploma of Beauty Therapy -
Australian Academy of Beauty Therapy
North Strathfield, NSW01.2017
Certificate IV in Hospitality Management -
Ultimo TAFE NSW
Ultimo, NSW01.2014
Certificate III in Commercial Cookery -
Padstow TAFE NSW
Padstow, NSW01.2011
Year 10 Certificate of Attainment -
Sydney Adventist College
Strathfield, NSW01.2010
Skills
- Strong written and verbal communication skills
- Interpersonal skills with the ability to work collaboratively
- Attention to detail and the capacity to multitask
- Highly organised and punctual
- Strong work ethic and ability to work within high-pressure environments
- Quick learner and adaptable to all tasks
- Able to work autonomously with minimal direction
- Teamwork and Collaboration
- Customer Service
References
- Carly E - WISE Employment Manger
Mobile - 0432 290 100
- Wendyl - SUMO Energy Credit Management Department Manager
Mobile - 0415 924 374
- Nicole C - Laser Clinics Australia Manger (Zetlands)
Mobile - 0405 142 746
Timeline
In-Work Support Consultant
WISE Employment - Disability Employment & In Work Support
08.2023 - 08.2024
Disability Employment Consultant
WISE Employment - Disability Employment & In Work Support
08.2023 - 08.2024
Credit Management and Operations Officer
Sumo Energy
11.2022 - 08.2023
Customer Service Representative
Sumo Energy
08.2022 - 11.2022
Beauty Therapist
Laser Clinics Australia (LCA)
05.2018 - 07.2022
Executive Lounge Attendant and C&E Attendant
Hilton Hotel Sydney
01.2015 - 11.2018
Diploma of Beauty Therapy -
Australian Academy of Beauty Therapy
Certificate IV in Hospitality Management -
Ultimo TAFE NSW
Certificate III in Commercial Cookery -
Padstow TAFE NSW
Year 10 Certificate of Attainment -
Sydney Adventist College
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