Summer Ryan
Tuross Head,NSW
Summary
Dynamic Front of House Staff Member at Table Matters Catering, skilled in delivering exceptional customer service and managing reservations. Adept at cash handling and conflict resolution, I consistently enhanced guest satisfaction through effective communication and attention to detail, ensuring a welcoming atmosphere and seamless dining experiences.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Table matters catering / Australian vocational management
Tuross Head , NSW
03.2022 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Handled cash register transactions for both dine-in and take-out orders.
- Monitored dining room activity to ensure all guests had a positive experience.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Worked with managers to report and resolve customer issues or concerns.
- Explained menu items, took orders and delivered food courses according to instruction.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Performed opening and closing duties as assigned by management staff.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Collaborated with team to deliver timely service of items.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Managed reservations and seating arrangements efficiently.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Replenished condiments and other dining supplies as needed throughout shift.
- Refilled condiments, napkins and server workstations.
- Followed up with customers after their meal to ensure satisfaction.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Managed waitlist and communicated wait times accurately to guests.
- Checked order accuracy before delivering to tables.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed customer payments accurately and efficiently.
- Demonstrated excellent communication skills while interacting with customers.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Directed patrons to restrooms and other amenities within facility.
- Informed customers of daily specials and promotions available at the restaurant.
- Answered phone inquiries, taking reservations and providing information as needed.
- Greeted customers and answered questions about menu items.
- Upheld company standards and values, representing the brand positively.
- Delivered guest orders to correct tables or take-out counter.
- Implemented strategies to improve service efficiency and guest satisfaction.
- Resolved customer complaints promptly and professionally.
- Assisted with food preparation tasks as needed.
Education
Year 10 Equivalent -
Moruya High School
Moruya 07-2023
Skills
- Customer service
- Cash handling
- Order management
- Menu knowledge
- Health compliance
- Team collaboration
- Conflict resolution
- Time management
- Event setup
- Seating organization
- Reservation management
- Communication skills
- Training staff
- Guest satisfaction
- Special dietary requirements
- Reliability
- Dining room setup
- Task prioritization
- Customer billing
- Recipe development
- Continuous improvement
- Effective communication
- Table setting arrangements
- Menu memorization
- Sanitation standards
- Self motivation
- Customer Ordering
- Allergy awareness
- Seating arrangements
- Baking Skills
- Attention to detail
- Dietary restrictions
- Phone etiquette
- Handling complaints
- Multitasking capacity
Timeline
Front of House Staff Member
Table matters catering / Australian vocational management
03.2022 - Current
Year 10 Equivalent -
Moruya High School