Summer Steinkamp
WA
Summary
Enthusiastic and hard worker with track record of success across wide range of positions. A fast learner with exceptional interpersonal, problem-solving and attention to detail skills to better adapt to all areas in business. Experienced in various rolls and always looking to broaden that knowledge and skill set. Can work autonomously although I love a team environment and believe a great team makes for a better work environment and quality of work.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Karratha Panel and Paint
05.2024 - 11.2024
- Greeting customers with friendly and professionalism.
- Creating and sending out invoices as well as following up payments from customers and vendors
- Keeping track of incoming and outgoing work to assist with workflow in the workshop and front of reception
- Liaising with insurers and customers alike to ensure our customers have a smooth experience with repairs
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Basic use and knowledge of MYOB
Administration Officer
Harvey Norman
02.2024 - 05.2024
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Drafted and distributed invoices for outstanding payments.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
- Maintained personnel records and updated internal databases to support document management.
- Performed wide-ranging administrative, financial and service-related functions.
Kitchen Design Consultant
Bunnings Warehouse
07.2020 - 07.2023
- Created comprehensive product lists based on finalized designs and budgets.
- Managing Calanders and emails for a small team.
- Maintained relationships with installers and suppliers.
- Planned and presented project quotes for custom designs.
- Conducted client consultations to understand requirements and preferences.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Followed up on customer inquiries, back orders, and special orders.
- The team increased sales by 18% yearly in my time in the roll.
Warehouse Worker
Bunnings Warehouse
03.2017 - 07.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked parts computer for stock items and initiated special orders.
- Followed up on customer inquiries, back orders, and special orders.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Cafe Worker
Bunnings Warehouse
03.2015 - 03.2017
- Produced food and drink products adhering to company quality and quantity standards.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Trained new cafe workers in sales, customer service, and safety.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Receptionist Administrator
H & R Block
07.2014 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Acted as first point of contact and set appointments for prospective clients.
- Manage Calander and emails for a team of 10
Education
Certificate II - Business Studies
Tafe QLD
Cairns, QLD07.2014
Skills
- Microsoft Software Proficiency
- Problem Resolution
- Multitasking Abilities
- Written Communication
- Organizational Skills
- Time Management
- Computer Skills
- Customer Service
- Attention to Detail
- PPE Use
- Reception desk management
Accomplishments
- Managing a small, challenging team
- House keeping and cleanliness
- Keeping composed in fast paced and stimulating environment
- Being patient and understanding with workmates
- Exceptional bargaining skills
- Training and assisting in implementing safety rules
- Time management and organizational skills
- Ability to multitask
Becoming a mother to two young boys has equip me with a range of skills that are highly valuable and relevant in a working/business environment such as:
References
Ben Siplon | Coordinator Cairns Bunnings Warehouse
40402800
Trudi Tunstead | Owner/office manager Karratha Panel and Paint
0417870502
Timeline
Administrative Assistant
Karratha Panel and Paint
05.2024 - 11.2024
Administration Officer
Harvey Norman
02.2024 - 05.2024
Kitchen Design Consultant
Bunnings Warehouse
07.2020 - 07.2023
Warehouse Worker
Bunnings Warehouse
03.2017 - 07.2020
Cafe Worker
Bunnings Warehouse
03.2015 - 03.2017
Receptionist Administrator
H & R Block
07.2014 - 10.2014
Certificate II - Business Studies
Tafe QLD
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