Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Summer (Yawen) XIE

Box Hill,VIC

Summary

Dynamic and results-driven professional with extensive experience at The Eight Tobacconist, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective upselling strategies and teamwork. Adept at operating POS systems with accuracy, ensuring seamless transactions while maintaining a clean and organized environment.

Offering customer-focused approach with natural aptitude for creating welcoming environment and ensuring smooth transactions. Brings quick learning ability and attention to detail, essential for handling sales and maintaining stock levels.

Developed strong customer service and transaction management skills in fast-paced retail environment. Experienced in handling cash, managing inventory, and providing excellent customer interactions. Seeking to transition into new field, leveraging interpersonal and operational skills gained in high-demand setting.

Friendly and approachable with natural ability to connect with customers, ensuring positive shopping experience. Knowledgeable about handling transactions and managing inventory efficiently. Ready to contribute to seamless and satisfying customer experience.

Overview

3
3
years of professional experience

Work History

Tobacco Cashier

The Eight Tobacconist
03.2025 - Current
  • Managed inventory levels of tobacco products, ensuring proper stock availability for customer demands.
  • Increased customer satisfaction by providing efficient and friendly service at the tobacco cashier counter.
  • Supported team members during busy periods by stepping in as needed, fostering a collaborative work environment.
  • Assisted customers in locating and selecting tobacco products, ensuring a positive shopping experience.
  • Contributed to achieving sales targets through upselling techniques and product knowledge sharing.
  • Operated POS systems efficiently while accurately processing transactions, contributing to seamless checkouts.

Resturant All Rounder

Rainbow Chicken BBQ
06.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Head Waiter

Sichuan Classic Restaurant
01.2023 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Education

Bachelor of Nursing - Nursing

Monash University
Clayton, VIC
03-2028

Skills

  • Working under pressure
  • Stocking shelves
  • Cleanliness maintenance
  • Cash register maintenance
  • POS system operation
  • Product rotation
  • Upselling strategies
  • Cross-selling products
  • Product recommendations
  • Dealing with difficult customers
  • Transaction accuracy
  • Sales goals achievement
  • Quick learner
  • Customer service
  • Multitasking and organization
  • Dependability
  • Team collaboration
  • Customer relationship management
  • Product knowledge
  • Inventory management

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Tobacco Cashier

The Eight Tobacconist
03.2025 - Current

Resturant All Rounder

Rainbow Chicken BBQ
06.2024 - 03.2025

Head Waiter

Sichuan Classic Restaurant
01.2023 - 06.2024

Bachelor of Nursing - Nursing

Monash University
Summer (Yawen) XIE