Summary
Overview
Work History
Education
Skills
Interests
Timeline
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SUMUKH SATHYAN

Harristown,ACT

Summary

Seasoned software professional with Analyst skill set offering 8.5 years of SaaS industry success. Expert in business, systems, functional and non-functional requirements analysis, stakeholder analysis, data modelling, documentation, and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

9
9
years of professional experience

Work History

Guardian Center Analyst

Seeing Machines
08.2022 - Current
  • Analyzed and categorized an average of 1200+ video clips daily maintaining an average classification time of under 4 minutes.
  • Maintained 95%+ accuracy rate in event classification.
  • Implemented an average of 110+ fatigue intervention plans daily to prevent accidents and ensure driver safety.
  • Executed over 100 proactive communication actions daily to prioritize driver safety and promote road safety.
  • Maintained over 90% attendance while providing consistent support to clients while working as part of the night shift team.
  • Collaborated seamlessly with a diverse array of global logistics leaders, including Linfox, Aramex, Qube Holding, DP World, Shamrock Foods, and others.


Casual Team Member

Dan Murphy's - Endeavour Group
11.2020 - 03.2023
  • Contributed to a high-performing team achieving daily sales exceeding 30,000, demonstrating collaborative prowess and driving revenue growth.
  • Thrived in the fast-paced holiday season environment, collaborating with a dynamic team to achieve a milestone sales record of 190,000 in a single day.
  • I facilitated processing an average of 100+ online orders daily while simultaneously fulfilling responsibilities on the sales floor.
  • Coordinated and hosted liquor tastings, effectively guiding customers to informed purchasing decisions.
  • Provided comprehensive training to 6 new team members, equipping them with essential skills in register operation and software utilization for seamless onboarding.

Senior Product Engineer

Avankia Software Private Limited
11.2014 - 05.2021
  • Directed an innovative project aimed at streamlining the pre-sales procedure, resulting in a notable 15% decrease in total project duration.
  • Conducted comprehensive analysis for diverse projects, handling large datasets averaging over 200,000 entries.
  • Facilitated an average of over 3 meetings daily to gather and document functional, non-functional, and business requirements effectively.
  • Managed 600+ global client relationships over 6.5 years, delivering intuitive support across project life cycles.
  • Developed and documented an average of 5 user stories per sprint to improve the user experience for customers
  • Accumulated 6.5 years of experience with Salesforce, emphasizing data management and CRM, along with 2 years of Tableau usage, specializing in dashboard creation and reporting.
  • Produced 40+ technical documents spanning various topics from installation to maintenance, employing Microsoft Excel, PowerPoint, Access, SQL, and Tableau with precision and expertise.
  • Engaged with a broad spectrum of stakeholders, numbering over 1000, including senior leaders, operational staff, and external vendors, fostering collaboration across diverse teams.

Airbnb Manager

Wayfarer Penthouse Owner
03.2019 - 08.2019
  • Operated autonomously to sustain a consistent near 5-star rating for the rental property through meticulous management and service excellence.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Conduct routine maintenance and repair tasks to ensure the upkeep and functionality of the property.
  • Track and address guest reviews promptly and proactively to enhance guest satisfaction and reputation management.
  • Manage and coordinate cleaning services and other vendor activities to maintain property standards and operational efficiency.


Education

Master of Information Technology and Systems - Information Technology

University of Canberra
Canberra, ACT

Bachelor of Engineering - Electronics and Communications Engineering

Visvesvaraya Technological University
Bangalore, India

Skills

  • Implementation
  • Salesforce
  • Tableau
  • Requirements elicitation
  • Microsoft 365
  • Excellent Communication
  • Power Bi
  • User stories

Interests

Astrophotography


Timeline

Guardian Center Analyst

Seeing Machines
08.2022 - Current

Casual Team Member

Dan Murphy's - Endeavour Group
11.2020 - 03.2023

Airbnb Manager

Wayfarer Penthouse Owner
03.2019 - 08.2019

Senior Product Engineer

Avankia Software Private Limited
11.2014 - 05.2021

Master of Information Technology and Systems - Information Technology

University of Canberra

Bachelor of Engineering - Electronics and Communications Engineering

Visvesvaraya Technological University

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SUMUKH SATHYAN