Sumy Nguyen
Melbourne,VIC
Summary
Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Staff
Bun Vietnamese
02.2025 - 06.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Sales Assistant
Stationery Bookstore
05.2024 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Sales Assistant
Tingoan Clothing Store
10.2023 - 03.2024
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
Education
Foundation Studies -
Monash College
Docklands, VIC06-2026
Skills
Adaptability
Customer Service
Organized and efficient
Communication
Positivity
Collaboration
Teamwork
Active listening
Problem solving
MS Office
Certification
IELTS - 7.5
Speaking: 7.5
Listening: 8.0
Writing: 7.0
Reading: 7.5
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front of House Staff
Bun Vietnamese
02.2025 - 06.2025
Sales Assistant
Stationery Bookstore
05.2024 - 01.2025
Sales Assistant
Tingoan Clothing Store
10.2023 - 03.2024
Foundation Studies -
Monash College