SUNA CHOI
New Zealnd,Auckland
Summary
Reliable and hardworking bartender works autonomously or in teams to serve over 250 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
Work History
Senior Bartender
Botswana Butchery
02.2024 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bar Manager
White & Wongs / Sardine bar
10.2023 - 01.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food and Beverage Attendant
Novotel
07.2023 - 09.2023
- Stocked customer service stations with paper products or beverage preparation items.
- Responded quickly to customer complaints or special requests in a professional manner.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Bar Supervisor
Bivacco
09.2022 - 06.2023
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Supervised daily operations of the bar including opening and closing procedures.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bar Supervisor
White & Wongs / Sardine bar
07.2020 - 05.2022
- Ordering and stocktaking, Managing daily operations of the bar, Training new staff, Making drinks
- Maintained detailed inventory of bar supplies and stocked work areas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bartender
Longroom
06.2020 - 08.2020
- Serving guests and making drinks
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bartender
Darby's Gastown
01.2019 - 12.2019
- Serving guests and making drinks as the main bartender, Daily cash up
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Poured wine, beer and cocktails for patrons.
- Completed regular bar inventories and daily requisition sheets.
Barista/Server
6 Degrees Eatery
02.2019 - 07.2019
- Serving guests and making drinks
- Utilized POS system to receive and process customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Bartender
Ebisu Britomart
02.2018 - 11.2018
- Serving guests and making drinks
- Greeted frequent visitors by name and explained new promotions.
- Poured wine, beer and cocktails for patrons.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
Economics and Trade
Kyungbook National University
01.2017
De La Salle University - Exchange Student
01.2015
Skills
- Outgoing Personality
- Inventory Management
- Customer Relationship Building
- Issue Resolution
- Safety Awareness
- Responsible Alcohol Service
- Beverage Preparation
Languages
English
Full Professional
Korean
Native/ Bilingual
Timeline
Senior Bartender
Botswana Butchery
02.2024 - 06.2024
Bar Manager
White & Wongs / Sardine bar
10.2023 - 01.2024
Food and Beverage Attendant
Novotel
07.2023 - 09.2023
Bar Supervisor
Bivacco
09.2022 - 06.2023
Bar Supervisor
White & Wongs / Sardine bar
07.2020 - 05.2022
Bartender
Longroom
06.2020 - 08.2020
Barista/Server
6 Degrees Eatery
02.2019 - 07.2019
Bartender
Darby's Gastown
01.2019 - 12.2019
Bartender
Ebisu Britomart
02.2018 - 11.2018
Economics and Trade
Kyungbook National University
De La Salle University - Exchange Student
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