Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sunaina Sachar

Sydney,New South Wales

Summary

Available for immediate start. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Talented retail supervisor bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.

Overview

5
5
years of professional experience

Work History

Assistant Retail Supervisor

Liquorland
Sydney, New South Wales
11.2019 - 03.2022
  • Hired, trained and scheduled retail staff, prioritizing tasks for completion before anticipated deadlines.
  • Achieved sales targets consistently, resulting in revenue increase.
  • Maintained stock inventory database and managed purchase orders based on knowledge gained from sales reports.
  • Identified repeated customer issues and recommended corrective solutions
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Trained and oriented associates to maximize team performance.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Entered and priced inventory to assist with efficient restocking.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Accounting Professional Year Internship

Mercure Hotel
Sydney, New South Wales
09.2019 - 12.2019
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Handled number of calls per day to address customer inquiries and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored company inventory to keep stock levels and databases updated.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Developed team communications and information for meetings.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Created plans and communicated deadlines to complete projects on time.
  • Collaborated with team members to achieve target results.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.

Customer Service Representative

BP Connect
Sydney, New South Wales
09.2016 - 10.2018
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Communicated professionally with colleagues, freelancers and clients.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Investigated and resolved accounting, service and delivery concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Welcomed, greeted and assisted guests in high-traffic store.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Education

High School Diploma -

Group Colleges Australia
Sydney
03.2022

Master of Accountancy - Commerce

Kings Own Institute
Sydney, Australia
07.2018

Bachelors of Commerce (Hons.) - Commerce

Panjab University
Moga
06.2015

Skills

  • Flexible and Adaptable
  • Customer Service
  • Collaboration
  • Conflict Resolution
  • Microsoft Office
  • Active Listening
  • Decision Making
  • Responsible
  • Cash Handling and Reconciliation
  • Handling Complaints and Inquiries
  • POS Inventory System Operation
  • Effective Working Relationships

References

References available upon request.

Timeline

Assistant Retail Supervisor

Liquorland
11.2019 - 03.2022

Accounting Professional Year Internship

Mercure Hotel
09.2019 - 12.2019

Customer Service Representative

BP Connect
09.2016 - 10.2018

High School Diploma -

Group Colleges Australia

Master of Accountancy - Commerce

Kings Own Institute

Bachelors of Commerce (Hons.) - Commerce

Panjab University

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Sunaina Sachar