Sunaina Wadhwani
Sydney,Australia
Summary
Lead Product Manager with a proven track record, excelling in cross-functional leadership and strategic planning. Spearheaded innovative payment solutions, achieving significant revenue growth and a 40% reduction in project turnaround time. Expert in market research and user experience optimization, with a flair for driving top-line revenue and fostering stakeholder relationships.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Lead - Product Manager
National Payments Corporation of India
04.2024 - 10.2024
- Company Overview: Acknowledged as India's foremost mobile payments innovation firm
- Led CBDC (Central Bank Digital Currency, introduced by the Reserve Bank of India), implementation and adoption through UPI interoperability, ATM cash withdrawal, and RTSP (retail third-party service provider) partnerships
- Built asset tokenization use cases, such as Fixed Deposit token, Know Your Customer token, and more, to promote portability and composability
- Won ESG competition in April 24 for submission of best environmental and governance idea
- Acknowledged as India's foremost mobile payments innovation firm
Senior Associate - Business Development
National Payments Corporation of India
10.2021 - 03.2024
- Managed product charters and major product features implementation across digital products for commercial banks and small finance banks, with direct contribution of ₹50 million (US $600,000) in annual revenue
- Managed and Implemented 100+ projects across digital products offered by NPCI
- Led banks on RuPay credit card product portfolio management to achieve P&L (profit and loss) targets
- Consulted banks on digital customer onboarding journeys and improvements
- Overseeing the B2B2C strategy for customer acquisition and engagement
- Reduced project implementation TAT (turnaround time) by 40%, and decreased manual user support by 30% through detailed implementation charters
- Created SOPs for easy understanding and standardization of various internal cross-functional processes
- Led CRM platform adoption to reduce manual communication and reduced average TAT by 45%
- Reduced flow errors by 26%, by identifying duplication and revamping the frameworks for various processes
- Won ideathon competition (internal competition on new use cases for business growth) in Sept '23
Manager - Commercial Payments Business
HDFC Bank
03.2019 - 09.2021
- Managed a portfolio of 300+ B2B clients for various banking products, such as working capital lending, vendor payment solutions, commercial cards, and corporate liability products like salary accounts and fixed deposits
- Customer acquisition of 100+ corporate clients, including ETB (existing to bank) and NTB (new to bank)
- Effectively led and managed the productivity of the direct team members and their career progression
Assistant Manager - Corporate Sales
Tata Sky Limited
06.2018 - 03.2019
- Managed channel partner relationships, boosted channel profitability and life cycle
Senior Executive - National Accounts Area Service Manager
Vodafone India Limited
06.2016 - 06.2018
- Effectively led B2B portfolio of 300+ clients to upsell, generate leads, and provide service delivery
Anchor and Event Management
Freelancer
03.2008 - 06.2016
MBA Summer Intern - ATL & BTL Marketing and Content Creation
Business of Ideas (SBU of Reliance Jio Infocomm Limited)
03.2015 - 06.2015
- Created digital content for JioCinema across genres like social issues, comedy
Education
Master of Business Administration - Marketing & Finance
ICFAI Business School
Dehradun, India06.2016
Post Graduate Program in Management - Marketing and Human Resources
IBS
Mumbai, India06.2016
Bachelors of Science - Information Technology - Coding & Development
Birla College of Arts, Commerce and Science
Kalyan, India06.2013
Skills
- Design Thinking
- KPI and Metrics Analysis
- Driving Revenue Growth
- Strategic Planning and Forecasting
- Compelling Brand Narrative
- Data-Driven Decision Making
- Go-To-Market Strategy
- Market Research
- User Experience Optimization
- Strategic Roadmap Development
- Cross-functional leadership
- Project Management
- Lead management
- Franchise Development and Performance
Certification
- Design Thinking
- PMP - Project Management Professional
- Pearson Test of English overall score 8.5
Accomplishments
- In-house Tata Business Leadership Award (TBLA), 2018
- Best Cadet in IGC, MH - Mumbai-B Group, 2010
- Best store manager for 3 consecutive months, 07/01/19 to 09/30/19
Timeline
Lead - Product Manager
National Payments Corporation of India
04.2024 - 10.2024
Senior Associate - Business Development
National Payments Corporation of India
10.2021 - 03.2024
Manager - Commercial Payments Business
HDFC Bank
03.2019 - 09.2021
Assistant Manager - Corporate Sales
Tata Sky Limited
06.2018 - 03.2019
Senior Executive - National Accounts Area Service Manager
Vodafone India Limited
06.2016 - 06.2018
MBA Summer Intern - ATL & BTL Marketing and Content Creation
Business of Ideas (SBU of Reliance Jio Infocomm Limited)
03.2015 - 06.2015
Anchor and Event Management
Freelancer
03.2008 - 06.2016
Master of Business Administration - Marketing & Finance
ICFAI Business School
Post Graduate Program in Management - Marketing and Human Resources
IBS
Bachelors of Science - Information Technology - Coding & Development
Birla College of Arts, Commerce and Science
Hobbies and Interests
- Fitness & Nutrition
- Cooking
- Traveling
- Reading
Languages
Full Professional, Native/ Bilingual, Native/ Bilingual, Native/ Bilingual
Volunteer Experience
- Robin Hood Army, Volunteer, Raised crowd-funding of ₹400,000+ to distribute groceries and medical supplies during COVID pandemic.
- HDFC Parivartan, Volunteer, Career counselling to young graduates from remote towns of Kerala.
Opentorelocation
True
References
References available upon request.
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