Sunanda Bandara SINGAKKULI ARACHCHIGE
Miranda,NSW
Summary
To enjoy a career in a progressive environment, where I find opportunities to realize my potentials by accepting challenges to provide the best possible service, while achieving the goals of the company through continuous learning and commitment.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
QMS
10.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for more than 40 employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Airport Services Agent
Sydney Kingsford Smith International Airport
11.2017 - 02.2018
Airport Services Agent
Bandaranaike International Airport
02.2012 - 07.2017
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Managed conflict resolution among passengers, maintaining a calm and professional demeanor during difficult situations.
- Conducted routine audits on luggage weight limits compliance to ascertain adherence to aviation regulations and prevent overloading of aircraft.
- Participated in ongoing training programs to stay current on industry best practices in safety protocols and customer service techniques.
Education
Bachelor of IT (Cyber & Network Security) - IT Network Security
TAFE NSW
NSW06-2025
EY DCS Training -
DNATA Training centre
01.2017
Visa Training -
International Aviation Academy
01.2016
EY DCS Training -
International Aviation Academy
01.2015
CX Check-In Training -
International Aviation Academy
01.2015
Diploma in Information Technology - E-Commerce
ESOFT Metro Campus
01.2014
Document Fraud Course -
Home Office, UK Border Agency
01.2013
Altea Customer Management -
International Aviation Academy
01.2013
Departure Control System Training -
International Aviation Academy
01.2012
Airport Passenger Handling - Foundation Programme
International Aviation Academy
01.2011
Skills
- Software Installation
- Printer troubleshooting
- Visualization Technologies
- Wireless Networking
- ITIL Processes
- Mobile Device Support
- Help Desk Experience
- Cloud computing knowledge
- Hardware maintenance
- Desktop support
- Customer Service
- Application installations
Educationalandprofessionalqualifications
- EY DCS Training, DNATA Training Centre, Sydney, 2017
- Visa Training (Schengen, US), International Aviation Academy, 2016
- CX Check-In Training, International Aviation Academy, 2015
- EY DCS Training, International Aviation Academy, 2015
- Diploma in Information Technology, E-Commerce (DiTEC), ESOFT Metro Campus, Sri Lanka, 2014
- Document Fraud Course, Home Office, UK Border Agency, 2013
- Altea Customer Management, International Aviation Academy, 2013
- Departure Control System Training, International Aviation Academy, 2012
- Airport Passenger Handling Foundation Programme, International Aviation Academy, 2011
Personal Information
- Passport Number: N3608536
- Date of Birth: 08/26/91
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Single
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Career advancementCompany CultureFlexible work hoursTimeline
IT Support Specialist
QMS
10.2022 - Current
Airport Services Agent
Sydney Kingsford Smith International Airport
11.2017 - 02.2018
Airport Services Agent
Bandaranaike International Airport
02.2012 - 07.2017
EY DCS Training -
DNATA Training centre
Visa Training -
International Aviation Academy
EY DCS Training -
International Aviation Academy
CX Check-In Training -
International Aviation Academy
Diploma in Information Technology - E-Commerce
ESOFT Metro Campus
Document Fraud Course -
Home Office, UK Border Agency
Altea Customer Management -
International Aviation Academy
Departure Control System Training -
International Aviation Academy
Airport Passenger Handling - Foundation Programme
International Aviation Academy
Bachelor of IT (Cyber & Network Security) - IT Network Security
TAFE NSW
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