Customer Service Specialist
Air China
08.2024 - 12.2024
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
