Sundar Murugesan
Mount Waverley,VIC
Summary
Senior Salesforce Technical Consultant with 18+ years of experience across Digital Marketing, Government, Telecom, Banking, and Logistics industries. Expertise in Salesforce platforms including Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, and CPQ (Revenue Cloud). Experience with Integrations, CI/CD tools, and Salesforce Automation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Salesforce Technical Consultant
Simplus Australia
01.2022 - Current
- Delivered Victorian Homebuyer Fund (VHF) project
- Expertise in Public Sector Experience Cloud and OmniStudio implementation
- Led Salesforce automation (Flows, Process Builders, Workflows) and document generation (Conga) with eSignature
- Oversaw VHF production system post-launch; handled BAU management and internal support
- Managed VHF production deployments and release communications
- Worked closely with business stakeholders and provided user training.
Salesforce Technical Consultant
REA Group
02.2020 - 12.2021
- Implemented Sales Cloud and CPQ solutions across Asia and Australia
- Performed detailed design and deployment for various LOBs
- Utilized Git and Salesforce DX to manage version control and accelerate development
- Provided user training and documented solutions in Git Wiki.
Salesforce Automation Quality Analyst
REA Group
09.2016 - 02.2020
- Quality Lead for the Single Point of Truth (SPOT) project for REA Group
- Designed automation frameworks using Selenium WebDriver, Puppeteer, and Mocha/Chai/Node.js
- Handled CRM integration testing with NetSuite and MuleSoft.
System Test and Data Analyst
Toll Priority
06.2016 - 09.2016
- Test Analyst for DIFOT (Delivered In Full On Time) Data Warehouse and Reporting Testing
- Prepared and executed test plans, scenarios, and cases for each test cycle
- Retrieved data from Data Warehouse using SQL queries and compared with source systems
- Generated operational reports using SSRS Reports/Dashboards
- Logged and tracked defects using HP Quality Center.
Proposition Lead
Accenture
01.2013 - 02.2016
- Test Lead for Service Engine and CIT responsible for test planning, execution, and production deployment testing
- Applied Agile principles and managed UAT strategy
- Logged defects in ALM and coordinated with relevant teams.
Associate Manager
Accenture
05.2010 - 12.2012
- Part of Vodafone Acceptance Testing Service (VATS), responsible for VF UK IT End-to-End System Integration Testing
- Coordinated with Vodafone Project Managers to gauge project scope and prepared test estimations
- Led System Integration Testing for Amdocs CRM, SVAP, and Frontier applications.
Test Lead
Accenture
12.2007 - 05.2010
- Led end-to-end testing for British Telecom Retail consumer applications
- Prepared and executed test cases, migration scenarios, and functional tests
- Worked on Oracle Siebel CRM and bt.com Java platform.
Senior Software Engineer
Accenture
02.2006 - 08.2007
- Conducted compatibility testing for Bank of America E-commerce using VMware tool
- Automated testing across multiple browsers and operating systems using QTP
- Logged and tracked defects in HP Quality Center.
Education
B.E. Electrical and Electronics Engineering -
Dr. Paul's Engineering College
05.2003
Skills
- Salesforce: Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, CPQ (Revenue Cloud), Salesforce Lightning, Salesforce DX
- Document Generation & eSignature: Conga, Adobe eSign
- Testing: Salesforce Functional Automation Testing, Data Warehouse Testing
- Automation Tools: Puppeteer, Mocha, Chai, Nodejs, Selenium WebDriver, TestNG, Maven
- Billing Tools: NetSuite
- API Testing: Postman
- Version Control: Git, Bitbucket
- Test/Defect Management: JIRA, HP Quality Center (ALM V11, V12)
- Methodologies: Agile (Scrum), V-Model, Waterfall
- Programming: JavaScript
Certification
- Certified Salesforce Administrator
- OmniStudio Consultant
References
Available upon request.
Timeline
Senior Salesforce Technical Consultant
Simplus Australia
01.2022 - Current
Salesforce Technical Consultant
REA Group
02.2020 - 12.2021
Salesforce Automation Quality Analyst
REA Group
09.2016 - 02.2020
System Test and Data Analyst
Toll Priority
06.2016 - 09.2016
Proposition Lead
Accenture
01.2013 - 02.2016
Associate Manager
Accenture
05.2010 - 12.2012
Test Lead
Accenture
12.2007 - 05.2010
Senior Software Engineer
Accenture
02.2006 - 08.2007
B.E. Electrical and Electronics Engineering -
Dr. Paul's Engineering College
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