Sundar Nagarkoti

HELPDESK TECHNICIAN

Enriched Home Care

01.2024 - Current

Providing technical assistance to customer in person, email or via ConnectWise Ticketing system and remotely over the phone using Any desk or in teams meeting by controlling user’s devices
Diagnosing the technical issue on windows 10/11 issue s, updates and upgrades of windows application and drivers, reset or reimage windows by network booting or using external hardware devices
Handling Active Directory Domain Controller for administrative tasks like creating, managing user’s account or groups, adding user to security or distribution group, account enable/disable, and password reset, assign user rights and permission
Executing Group Policy such as password and account lockout policies, software deployment, computer’s settings, and permission of network resources, desktop configuration, startup scripts
Migrating the user and group from On-premises Active Directory to Cloud Azure Active Directory by using Azure-ad Connected
Creating user and groups, adding user into specific group, and assigning different roles, creates and managing resources and monitor the billing subscription, apply security policy in Microsoft Azure
User onboarding, assigning license, user right access, introduction to company policy and offboarding, revoke permission, reclaim license, collect hardware, archive, and transfer data
Basic Office 365 administrations operation by creating mailboxes, mailbox delegation, email tracing, setting up automatic replies and email forwarding, used team, calendar to schedule meeting
Enrolling windows devices to Intune, adding devices to groups, managing them under configuration profiles and compliance policies, deploying applications like google chrome, Any desk
Helping for installation of applications like google chrome, Microsoft teams, zoom and security software like MacAfee in user’s device
Troubleshooting the issue of monitor, docking station, cables, bootable media, scanner, port status of end devices, upgrading SSD, RAM, external NIC card, Sound card and Graphics card
Solving printer issue such as configuring IP address in network printer, paper jam and clearing the queue, changing the tonner, installing printer driver, restarting the printer spoiler services
Setting up and managing the National Broadband Network (NBN) and the ADSL (Asymmetric Digital Subscriber Line) router connection with networking devices
Assisting for setting up and using VPN, provide tanning session to client about the effectively used, update and patched the VPN software, installing VPN software.