Sundeep Kumar Saroha
Director of food and beverage
Strathtulloh ,VIC
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food and beverage operations and providing excellent service to customers. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 15 years of experience improving hotel and tourism industry standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training scheduling areas. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Director of Food and Beverage Manager
IHG Group
Melbourne , Vic
01.2020 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Food and Beverage Operations Manager
Accor Hotels
01.2015 - 04.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food inventory and supplies to prevent waste.
- Planned and executed promotions and special events in close collaboration with management.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Directed food preparation and cooking activities to meet health and safety standards.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Promoted company in local community through word-of-mouth, social media and special events.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Food and Beverage Manager
Accor Hotels
Sydney , NSW
06.2018 - 12.2019
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Food and Beverage Manager
Langham
02.2011 - 12.2014
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Engaged customers to help create superior food and beverage experience.
- Operated and sanitized kitchen and food preparation equipment.
- Provided correct change to customers while following cash handling policies and procedures.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Venue Manager Volunteer
Accor Plus
01.2012 - 10.2012
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Interacted well with customers to build connections and nurture relationships.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
Operations Manager
Accor Hotels
05.2009 - 11.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Restaurant Manager Internship
Leela Palace
02.2007 - 11.2008
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Advanced Diploma - Hotel Management
Newzealand Management University
Auckland01.2011
Bachelor In Hons Russian Language - Language Arts Education
Jawaharlal Nehru University
Delhi01.2007
Certificate II - Language Arts Education
Institute of Italian Embassy
Delhi02.2006
High School - Ecommerce
Geeta Senior Secondary School
Samalkha03.2003
Skills
- Food and Beverage Management
- Active Listening
- Concessions Management
- Guest Relations
- Guest Satisfaction
- Catering Supervision
- 5S Principles
- Requisitions Management
- Storage Organization
- P&L Responsibility
- Food Consumption Estimates
- Safe Food Handling Practices
- Rotation Procedures
- Brand Standards Audits
- Employee Performance Evaluations
- Maximizing Profitability
- Food Safety and Sanitation
- Profit and Loss Control
- PR Events
- Investigating Complaints
- Liquor Law Compliance
- Front of House Management
- Control Inventory Costs
- Managing Reservations and Large Parties
- Inventory Management Software
- MS Office
Timeline
Director of Food and Beverage Manager
IHG Group
01.2020 - Current
Food and Beverage Manager
Accor Hotels
06.2018 - 12.2019
Food and Beverage Operations Manager
Accor Hotels
01.2015 - 04.2018
Venue Manager Volunteer
Accor Plus
01.2012 - 10.2012
Food and Beverage Manager
Langham
02.2011 - 12.2014
Operations Manager
Accor Hotels
05.2009 - 11.2010
Restaurant Manager Internship
Leela Palace
02.2007 - 11.2008
Advanced Diploma - Hotel Management
Newzealand Management University
Bachelor In Hons Russian Language - Language Arts Education
Jawaharlal Nehru University
Certificate II - Language Arts Education
Institute of Italian Embassy
High School - Ecommerce
Geeta Senior Secondary School
Languages
English
Full Professional
Italian
Full Professional
Russian
Full Professional
Certification
Employee of the Year
Similar Profiles
Sachin yosh FernandoSachin yosh Fernando
Steward at IHG groupSteward at IHG group
Morgane OllivierMorgane Ollivier
Responsable Talent et Culture at Hôtel Kimpton St Honoré Paris 5*, IHG GroupResponsable Talent et Culture at Hôtel Kimpton St Honoré Paris 5*, IHG Group
Avi SETHIAvi SETHI
General Manager at IHG Group of HotelsGeneral Manager at IHG Group of Hotels