Summary
Overview
Work History
Skills
Further Training
References
Timeline
Generic

Suneth Daniels

Summary

I am a self-driven, highly motivated woman with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

New Business Support Consultant

AIA NZ
07.2019 - Current
  • Loading application and benefits for new or existing clients into our systems, making sure all data entered is correct e.g., Postal address, names, and date of birth.
  • Issue policies, new business and replacements.
  • Established and maintained relationships with internal and external stakeholders for growth opportunities and successful partnerships by attending sales meetings and assist with PwC Audit.
  • Focusing on Customer Experience by looking into process improvements and running meetings with the team to find better ways of working.
  • I have been part of the Engagement Team for 2 years, working on actions and improvements towards our Gallup Score.
  • Focusing on my team's Quality Audits by running meetings/small workshop to provide better ways of working.
  • Coaching team members to gain confidence back in work related situations.
  • Go to person for my team when they are stuck with a complicated case.
  • Supporting Managers and team members while other managers are on leave

Imaging/Workflow Specialist

AIA NZ
01.2015 - 07.2019
  • Index emails from clients, advisers, and staff around the business to workflow or archive to the correct departments for processing
  • Processing of Original documents for claims and change of ownership purposes
  • Deal and maintain good relationships with our stakeholders outside of AIA like Crown and Converga.
  • Dealing with Converga Exceptions queue where no policy numbers are provided.
  • Updating health screen appointments/cancellations in Opus
  • Manage NB support, Underwriting and Received queues in Q32
  • Move/Delete or alter items in Archium and Q32
  • Training and buddying new team members on the inboxes

Admin/Customer Service Representative

Kmart NZ
11.2009 - 11.2014
  • Bookkeeping
  • Correcting register errors
  • Money handling
  • Manifest receipting
  • Stock ordering
  • Filing
  • Pricing and ticketing
  • Tidy up the store
  • Assisting customers
  • Photo processing
  • Checkout operator and service desk controller
  • Cashing in/ up
  • Checkouts
  • Assisting customers returning faulty or unwanted goods
  • In charge of staff at checkouts

Skills

  • Employee Engagement
  • Process Improvement
  • Time Management
  • Coaching and Mentoring
  • Organizational Skills
  • Microsoft Office ( Outlook, Word, Excel and Power-point)

Further Training

  

FURTHER TRAINING


Provider: Retail institute

Course: Customer Service Award

· Personal presentation

· Communicate information

· Customer service techniques

· Assist customers

· Demonstrate knowledge of product

· Participate in a team

· Knowledge of legislation


Provider: AIA New Zealand 

Course: Emerging Leaders

Leading Self

· Finding my purpose and what I can do for others.

· Creating a circle of Networks by reaching out to my peers, family, friends, and colleagues.

· Making my presence felt by engaging in team meetings and arranging team building events or lunches.

· Earn trust and respect from my team members by listening to them with empathy and provide any support they need.

Leading others

· By sharing my knowledge with others

· By contributing and working hard towards our team goals

· By relating to others, I create a safe space for others to be themselves.

· Learning how to manage and balancing my work and personal life by planning my days ahead.

Connecting with others in the Business

· Making myself visible to the world by updating my online profiles

· Getting out of my comfort zone by interacting with other teams

· Making sure I have achievable goals by sharing them with others and asking for their support.

References

  

Julie Joyce – Manager (Imaging)

021 833 918

Lily Jervis – Previous Manager (New Business Support)

021 029 73887

Thelita Vermaak - Current Manager ( New Business Support) 

021 298 6569

Timeline

New Business Support Consultant

AIA NZ
07.2019 - Current

Imaging/Workflow Specialist

AIA NZ
01.2015 - 07.2019

Admin/Customer Service Representative

Kmart NZ
11.2009 - 11.2014
Suneth Daniels