Sungbin (English Name Matthew) Lee

• Spirit of Conquest : Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
• Guest Passion : We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
• Sustainable Performance : We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
• Innovation : We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
• Trust : Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

• Brand Values : The values of W Hotels define what the brand stands for and how Talent show up. They are core beliefs that make the brand consistent and hold Talents to higher standards.
• Whatever/Whenever : Whatever/Whenever is the Pulse of W Hotels. It is the W Hotels culture and service promise. Whatever you want, whenever you want it. Talent live it and guest feel it at every moment.
• Originality : We embolden others to be their true selves. Don't just welcome self-expression but encourage it.
• Curiosity : We have an insatiable appetite for culture. Always seek out new ideas. Create a playground for guests to explore. We crave fresh perspective.
• Daring : We go after big ideas and make them happen. Set precedents, exceed expectations, stand out.
• I am never finished. Constantly growing, constantly seeking new people, place, and cultures.
• I want to spend the rest of my life everywhere, with everyone, one to one, always, forever, now.

• Respond to cues!
• Create personal connections!
• Make it brilliant!
• Embracing change!
• Acting with integrity, and Serving our world.
• I create memorable experiences unique to each guest.
• Relentless in my pursuit of excellence.
• I live our Brand Founder's words "put people first" and raise it to an art form.
• When the moment comes, I am thoughtful, dynamic, and inventive.

• Grow employee engagement with strong and proactive leadership for F&B department including Dining room, Café and Conference
• Keep personal tastes and opinions on menu items and relay only professional descriptions of products to guests
• Knowledge of the restaurant's concept and style of food being served
• Demonstrate respect for fellow colleagues, management and any other person
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Confirmed relevant guest information and payment methods to prevent fraud.

• A superior level of service and product standards to ensure the ultimate level of customer satisfaction
• Daily F & B operations (Dining room, Cocktail bar, Room service and Banquets) according to Company policies and standards
• Positive interaction with both fellow staff members and guests to create a harmonious working environment
• Effective execution of sales techniques to assist the restaurant with profitability
• Occupational Health and Safety requirements including restaurant cleanliness and staff/customer safety

• Conduct all FOH daily operations including opening and closing procedures
• Demonstrate a high level of customer service skills to internal and external customers
• Perform as a barista producing quality coffees in 100 seat café
• Confirmed relevant guest information and payment methods to prevent fraud.
• Monitored office supplies by checking inventory and placing orders.

· Cleaning Boning Room and Slaughter floor

· Examining quality of processed meat

· All Soldier related duties.

· Organising laboratory equipment and reagent for laboratory sanitation.

· Collecting, organising, researching, and distributing data for laboratory research.

· Deep understanding in chemistry by researching activities.

· Earned passion and concentration in research through sanitizing experiment equipment and using it.