Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sung Hee Lee

13 Kerrs Road Castle Hill,NSW

Summary

Dynamic professional with a proven track record in personal care and conflict resolution, honed across roles from Disability Support Worker at Warrah Society to Marketing Consultant at Amore. Excelled in developing individual support plans and fostering client relationships, achieving a notable increase in client satisfaction. Skilled in documentation and emotional support, I bring a blend of hard and soft skills to drive positive outcomes.

Overview

34
34
years of professional experience

Work History

Disability Support Worker

Warrah Society
Dural, NSW
12.2015 - Current
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Supported clients with mobility needs, including the use of wheelchairs, and transfers.
  • Participated in multidisciplinary team meetings to discuss complex cases.
  • Assisted clients with daily living activities, such as personal hygiene, and meal preparation.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Assisted in the development of social skills through group activities and one-on-one interactions.

Sales (owned Business)

Self employed
MT Druitt, NSW
01.2004 - 02.2008
  • Executed strategic sales plans to expand the customer base and revenue.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Supported sales team members to drive growth and development.
  • Directed and coordinated products, services, and sales activities.

Make-up Artist

freelancer
Sydney, NSW
02.1999 - 12.2005
  • Worked closely with hairstylists and wardrobe stylists to complete looks.
  • Maintained a clean and sanitary work area in accordance with health regulations.
  • Built and maintained a professional makeup kit with high-quality products.
  • Created special effects makeup for theater, television, and movie productions.

Sales Manager

Pots Avenue
Burwood, NSW
04.2000 - 12.2003
  • Supported sales team members to drive growth and development.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Managed daily operations of the sales department, including the supervision of staff members.

Sales Agent

Amore
Seoul (Republic Of Korea), Seoul
01.1991 - 10.1995
  • Offered product and service consultations and employed upselling techniques.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Listened to customer needs to identify and recommend best products and services.

Education

Certificate IV in Disability

Queensland Institute of Education
Durack QLD
05-2022

Certificate III in Disability

TAFE NSW-Western Sydney Institute
Castle Hill, NSW
01-2016

Certificate III in Aged Care

TAFE NSW-Western Sydney Institute
Castle Hill, NSW
07-2015

Make-up, Hair Style And Special Effect Make-up

Art And Technology of Make-up College
Redfern, NSW
12-1998

Skills

  • Personal care
  • PEG feeding
  • Hoisting Equipment Knowledge
  • Transportation assistance
  • Time management
  • Daily living assistance
  • Family communication
  • Conflict resolution
  • Medication schedules
  • Positive reinforcement
  • Mobility support (including auto wheelchair)
  • Cultural awareness
  • Individual support plans
  • Risk assessments
  • Documentation and reporting
  • Emotional support
  • Health and safety
  • Warrah software, CTARS, and Elmo
  • First Aid Certificate, and CPR Certificate
  • Working with Children Check
  • NDIS Worker Check

References

References available upon request.

Timeline

Disability Support Worker

Warrah Society
12.2015 - Current

Sales (owned Business)

Self employed
01.2004 - 02.2008

Sales Manager

Pots Avenue
04.2000 - 12.2003

Make-up Artist

freelancer
02.1999 - 12.2005

Sales Agent

Amore
01.1991 - 10.1995

Certificate IV in Disability

Queensland Institute of Education

Certificate III in Disability

TAFE NSW-Western Sydney Institute

Certificate III in Aged Care

TAFE NSW-Western Sydney Institute

Make-up, Hair Style And Special Effect Make-up

Art And Technology of Make-up College

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Sung Hee Lee