SUNGIL JUNG
BEACON HILL,NSW
Summary
I would like to transfer my current skills to a new career for more balanced life with long-term view. After hard working on hospitality business over 15 years, I am looking for something to do with my next life. I like driving and good to learn new skill. Possesses excellent customer service and communication skill.
Overview
24
24
years of professional experience
Work History
Cafe Manager and Barista
Self-employeed
11.2018 - 08.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Sushi Chef and Shop Manager
Self-employeed
03.2006 - 07.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Stock Controller
Valleygirl
12.2003 - 12.2005
- Determined and performed appropriate adjustments of authorized stock levels.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Patent Analyst
WIPS
03.1999 - 07.2003
- Maintained familiarity with cutting-edge technology for subject matter fluency when analyzing prospective patents.
- Leveraged team expertise to support analysis and accurate outcomes.
- Consulted and interviewed clients for more complex understanding of patent proposals, noting pertinent details.
- Assisted attorneys with IP transactions, post-grant proceedings, litigation and other IP counsel needs.
Education
M.D. - Engineering Mechanics
University of New South Wales
Sydney, NSW10.2000
Bachelor of Science - Engineering Mechanics
Kangwon National University
Chunchen, South Korea03.1998
Skills
- Good communication skill and problem solving skill
- Good attitude to customer and interpersonal skill
- Patience
- Good knowledge of traffic laws
- Good driving record and defensive driving
Timeline
Cafe Manager and Barista
Self-employeed
11.2018 - 08.2023
Sushi Chef and Shop Manager
Self-employeed
03.2006 - 07.2017
Stock Controller
Valleygirl
12.2003 - 12.2005
Patent Analyst
WIPS
03.1999 - 07.2003
M.D. - Engineering Mechanics
University of New South Wales
Bachelor of Science - Engineering Mechanics
Kangwon National University