Sung Ro (Kevin) Lee
Coorparoo
Summary
Over the past four years in Brisbane, I have safely completed nearly 20,000 trips as an Uber driver, gaining extensive knowledge of most locations across the city. While my experience with heavy vehicles is limited, I bring strong responsibility, proven driving skills, and a commitment to reliable and safe service.
Overview
24
24
years of professional experience
Work History
Rideshare Driver
Uber and DiDi
06.2021 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Tour Leader and Guide
Hana Tour
08.2017 - 03.2020
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Built personal relationships with guests to promote positive experiences and sales.
- Researched information on South Island New Zealand to provide accurate, detailed tours.
- Guided groups of up to 50 people on tours.
- Engaged with customers to build rapport and loyalty.
Accommodation Manager
Lee's Island
02.2015 - 08.2017
- Provided services efficiently and with high level of accuracy.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Jani King Franchisee Owner
Jani King Commercial Cleaning
03.2011 - 10.2014
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Retail Manager
All In One Convenience Store
05.2001 - 09.2010
- Controlled store inventory and reviewed cash handling and operations reports.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Certificate VI - Real Estate
PRET Australia
37 Wembley Rd, Logan Central QLD 4114 06.2022 - 2022.06
Bachelor of Science - Computer Science
Canterbury University
Christchurch New Zealand 03.1998 - 2000.03
High School Diploma -
Hornby High School
Christchurch New Zealand 02.1996 - 1998.03
Skills
QLD Heavy Rigid Licence
QLD Passenger Transport Driver Authorisation Licence
QLD full driver's Licence
Roller/compactor Operation
Civil construction skid steer loader operations
Civil construction excavator operations
Civil construction wheeled front end loader operations
Water vehicle operations
Articulated haul truck operations
Certificate in Real Estate - CPP41419
Marketing strategy
Vendor management
Sales expertise
Business development and planning
Bi-Lingual (Korean,English)
References
Hana Tour South Island
D K Lim +64 27 274 1957
NZK Christchurch
Jun +64 21 860 543
Timeline
Certificate VI - Real Estate
PRET Australia
06.2022 - 2022.06
Rideshare Driver
Uber and DiDi
06.2021 - Current
Tour Leader and Guide
Hana Tour
08.2017 - 03.2020
Accommodation Manager
Lee's Island
02.2015 - 08.2017
Jani King Franchisee Owner
Jani King Commercial Cleaning
03.2011 - 10.2014
Retail Manager
All In One Convenience Store
05.2001 - 09.2010
Bachelor of Science - Computer Science
Canterbury University
03.1998 - 2000.03
High School Diploma -
Hornby High School
02.1996 - 1998.03