Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sungyeon You

Upper Caboollure,QLD

Summary

Proven track record in enhancing packing efficiency and team collaboration at Kilcoy Pastoral Company. Expert in product packaging and quality control, significantly reducing errors. Skilled in fostering trust-based relationships, leading to increased repeat business. Demonstrates exceptional ability to meet tight deadlines and improve customer satisfaction through effective dispute resolution and service delivery. Experienced with packaging various items, ensuring they are secure and ready for shipment. Utilizes organizational skills to manage multiple tasks efficiently and effectively. Knowledge of quality control procedures, contributing to safe and productive work environment. Precise packer with extensive knowledge of visual inspection procedures and dedication to high-quality finished work. Proven history of maintaining accuracy and efficiency for long shifts of hard work. Understanding of meat packaging and Product transport.

Overview

11
11
years of professional experience

Work History

Packrer

Kilcoy Pastoral Company
02.2023 - 10.2024
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Trained new packers on proper packing methods, significantly reducing errors and damages.
  • Reduced packaging time, carefully selecting and using appropriate tools and methods.

Sales Representative

Highland
07.2022 - 02.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Sales Support

Highland
01.2021 - 06.2022
  • Proactively identified potential bottlenecks in the sales support process, implementing solutions to mitigate their impact on overall efficiency.
  • Spearheaded collaboration between sales support functions such as pre-sales and post-sales teams for seamless customer experiences.
  • Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

HR Assistant

Well Born Foods
11.2016 - 12.2020
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Developed training materials to facilitate consistent onboarding experiences for new hires across departments.

Manager

Korean Restaurant
02.2014 - 10.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Bachelor of Science - Economics

Soongsil University
Korea
02-2022

Skills

  • Packing boxes
  • Product Packaging
  • Efficient Packing
  • Quality Control
  • Box Building
  • Product Inspection
  • Teamwork and Collaboration
  • Team Collaboration
  • Order Picking

Additional Information

Second working holiday visa (subclass 417) stay until03 February 2025

Third working holiday visa (subclass 417) Application completed

Timeline

Packrer

Kilcoy Pastoral Company
02.2023 - 10.2024

Sales Representative

Highland
07.2022 - 02.2023

Sales Support

Highland
01.2021 - 06.2022

HR Assistant

Well Born Foods
11.2016 - 12.2020

Manager

Korean Restaurant
02.2014 - 10.2016

Bachelor of Science - Economics

Soongsil University

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