Sunia Hassani
Lyndhurst,VIC
Summary
Results-oriented professional with experience in property management, customer service, sales, and brand representation. Delivered exceptional client experiences while managing operational processes and driving business growth. Strong communication, problem-solving, and organizational skills enable quick adaptation to changing priorities. Seeking a new role in an established team that supports growth to leverage organizational success.
Overview
6
6
years of professional experience
Work History
Junior Property Manager
Little Realestate
Hawthorn East, VIC
2026.03 - Current
- Oversaw shared portfolio of 250 properties, collaborating with assistant office manager to manage end-to-end responsibilities across southeast properties.
- Managed tenant relationships and addressed concerns to ensure satisfaction.
- Oversaw property maintenance and coordinated repairs with service providers.
- Conducted regular property inspections to uphold quality standards and safety compliance.
- Conduct Rental reviews as required
Property Manager
Belle Property Balwyn
Surrey Hills, VIC
2023.10 - 2025.05
- Managed day-to-day rental disbursements and financial processes.
- Administered lease renewals, rent increases, and bond lodgements.
- Delivered rental appraisals and met with rental providers to provide professional recommendations.
- Coordinated maintenance requests from renters, liaising with rental providers and contractors.
- Conducted routine property inspections and prepared detailed reports.
- Oversaw vacancies, prepared leasing packs, and conducted open inspections when required.
- Issued notices to renters in compliance with legislation and tenancy agreements.
- Attended VCAT hearings as required and prepared documentation for disputes.
Brand Ambassador
DE'LONGHI
Narre Warren, Victoria
2023.04 - 2024.11
- Promoted current sales, promotions, and brand initiatives to drive customer engagement.
- Promoted sales, promotions, and brand initiatives to enhance customer engagement.
- Collected customer feedback to refine service delivery and elevate brand awareness.
- Introduced and demonstrated new products and services to prospective customers.
- Built and maintained strong customer relationships to encourage loyalty and repeat business.
- Collected customer feedback to enhance service delivery and increase brand awareness.
- Provided feedback and suggestions to management for improving sales strategies.
- Showcased product features through demonstrations to increase customer interest and drive sales.
Customer Service Representative
Little realestate
Glen Waverley, VIC
2023.08 - 2023.10
- Engaged with prospective and current renters to understand needs, resolve issues, and respond to enquiries.
- Documented client and renter interactions to ensure comprehensive tracking of inquiries.
- Coordinated application processing and open inspections to streamline leasing operations.
- Attended internal meetings and training sessions to align with organisational processes and standards.
Sales Consultant Representative
ULTIMATE SHUTTERS
Cranbourne, Victoria
2023.04 - 2023.07
- Enhanced product knowledge to effectively assist customers in finding suitable solutions.
- Processed sales, returns, and exchanges in line with company policies.
- Promoted sales through merchandise displays and organized stock.
- Addressed customer complaints and resolved issues to ensure satisfaction.
- Supervised, trained, and scheduled staff to ensure smooth operations.
- Resolved customer complaints and issues promptly to maintain high satisfaction levels.
- Maintained accurate records of staff performance, attendance, and progress.
Senior Business Consultant, Retail
Mikes Carpets Discounters
Carrum Downs, Victoria
2022.04 - 2023.03
- Delivered efficient, courteous customer service and resolved concerns, enhancing customer satisfaction.
- Trained and supported new team members, fostering a collaborative work environment.
- Provided efficient, courteous customer service and resolved concerns to ensure satisfaction.
- Monitored KPIs, prepared management updates, and proposed operational improvements to drive efficiency.
- Operated cash registers, processed payments, returns, and exchanges accurately.
- Trained and supported new team members, promoting collaboration and enhancing team integration.
- Monitored self-checkout stations and assisted customers with transactions and issues.
Lead Retail Consultant
Bamyan Shopping Centre
Elizabeth South, South Australia
2020.04 - 2021.12
Education
Diploma of Property/Agency Management
Lynbrook, VIC2026-07
Certificate IV - Realestate Practice
Education Melbourne
2023.03 - 2023.05
High School Diploma -
Thebarton Senior College
Thebarton, South AustraliaSkills
- Property management expertise
- Real estate license
- Property Leasing
- Client Retention Strategies
- Market Analysis
- Property Promotion and Marketing
- Exceptional Customer Service
- Customer relationship management
- POS Transactions
- Organization and Time Management
- Decision-making
- Adaptability and Resilience
- Team Coordination
- Team collaboration
- Analytical problem-solving
- Attention to detail
- Verbal and written communication
- Able to work under pressure
- Good command of MS Office
- Conflict Resolution
Timeline
Junior Property Manager
Little Realestate
2026.03 - Current
Property Manager
Belle Property Balwyn
2023.10 - 2025.05
Customer Service Representative
Little realestate
2023.08 - 2023.10
Brand Ambassador
DE'LONGHI
2023.04 - 2024.11
Sales Consultant Representative
ULTIMATE SHUTTERS
2023.04 - 2023.07
Certificate IV - Realestate Practice
Education Melbourne
2023.03 - 2023.05
Senior Business Consultant, Retail
Mikes Carpets Discounters
2022.04 - 2023.03
Lead Retail Consultant
Bamyan Shopping Centre
2020.04 - 2021.12
Diploma of Property/Agency Management
High School Diploma -
Thebarton Senior College