Sunika Meadows

• Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency, and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

Required to leave, as the company was going offshore.

• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Performed a variety of beauty treatments, including eyelash extensions, tanning, makeup, and waxing, for optimal client results.
• Kept work areas, tools, and equipment clean, and properly sanitized to minimize disease transfer and health risks of a shared environment.

• Used a consultative sales approach to understand customer needs and recommend relevant offerings.
• Greeted customers, offered assistance with selecting merchandise, finding accessories, and completing purchases.
• Used the POS system to process sales, returns, online orders, and gift card activations.
• Helped customers complete purchases and locate items.

• Washed and sanitised dirty dishes by hand and by using a dishwasher.
• Created unique juice blends and recipes.
• Observed the bar area to restock garnish, napkins, and straws.
• Cleaned counters, dishes, glassware, utensils, and floors to maintain cleanliness and sanitation.