Sunil Ale
Glenroy
Summary
Experienced academic professional with proven track record in delivering engaging and insightful lectures. Adept at curriculum development, research, and fostering inclusive learning environment. Strong focus on collaboration and achieving academic excellence. Reliable and adaptable, with skills in critical thinking, communication, and classroom management.
Overview
12
12
years of professional experience
Work History
Teaching Associate
Monash University
01.2022 - Current
- Assisted with the delivery of courses, including preparation of course materials, grading assignments, and providing feedback to students, resulting in improved student engagement
- Participated in professional development workshops to stay current on best practices in education and enhance teaching skills.
- Served as a mentor for new teachers, offering guidance and support to help them succeed in their roles.
- Implemented project-based learning activities that encouraged collaboration and critical thinking among students.
- Enhanced classroom management by implementing consistent routines and clear expectations for students.
Lecturer
Melbourne Institute of Technology
02.2024 - Current
- Design and deliver lectures, tutorials, and assessments in core IT subjects, ensuring alignment with the latest industry trends and academic standards
- Mentor and guide students through their academic journey, providing personalized support to enhance their learning experience
- Collaborate with faculty members to develop and refine the curriculum, incorporating new technologies and methodologies
- Engage in research activities to contribute to the academic community, while staying updated with advancements in the field of Information Technology
- Utilize online learning platforms to create and manage course content, fostering an interactive and engaging virtual classroom environment
- Assess and grade student work, offering constructive feedback to support their academic growth
IT Support Specialist
Hudson's Industrial Laundry Work
01.2018 - 01.2023
- Provided first-line technical support to end-users, resolving hardware and software issues promptly, leading to a 15% reduction in downtime
- Diagnosed and troubleshoot network connectivity problems, ensuring minimal operational disruptions
- Installed, configured, and maintained hardware and software components, including operating systems, applications, and peripherals
- Assisted in the deployment of new technology solutions and upgrades, improving system performance by 20%
- Collaborated with the IT team to develop and document standard operating procedures (SOPs) for common issues, enhancing team efficiency
- Maintained accurate records of support requests and resolutions in the ticketing system
- Conducted user training sessions to enhance technical proficiency, resulting in a 25% increase in user satisfaction
- Participated in on-call rotation for after-hours support, ensuring continuous service availability
IT Technician
Hello Technical Solutions
01.2013 - 01.2018
- Assisted in the setup and maintenance of computer systems, servers, and network infrastructure
- Installed and configured software applications and performed regular updates
- Responded to user inquiries and resolved technical issues via phone, email, or in-person, improving response time by 10%
- Conducted hardware repairs and replacements, minimizing operational disruptions
- Collaborated with vendors to procure and manage IT equipment and supplies
- Contributed to the development of IT policies and procedures, standardizing IT operations
Education
Certificate IV - Training and Assessment
01.2024
Masters - Information Technology
Charles Sturt University
01.2020
Skills
- Operating Systems: Windows
- Operating Systems: macOS
- Operating Systems: Linux
- Hardware: Desktops
- Hardware: Laptops
- Hardware: Printers
- Hardware: Servers
- Networking: TCP/IP
- Networking: LAN/WAN
- Networking: DNS
- Networking: DHCP
- Software: Microsoft Office Suite
- Software: Active Directory
- Software: Help Desk Software
- Troubleshooting: Hardware and Software Issues
- Troubleshooting: Connectivity Problems
- Security: Antivirus
- Security: Firewall
- Security: Data Backup
- Remote Support Tools: Team Viewer
- Remote Support Tools: Remote Desktop
- IT Service Management: ITIL Framework
Timeline
Lecturer
Melbourne Institute of Technology
02.2024 - Current
Teaching Associate
Monash University
01.2022 - Current
IT Support Specialist
Hudson's Industrial Laundry Work
01.2018 - 01.2023
IT Technician
Hello Technical Solutions
01.2013 - 01.2018
Masters - Information Technology
Charles Sturt University
Certificate IV - Training and Assessment
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