Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunil Kunwar

Brisbane,QLD

Summary

Personal Attributes Outstanding interpersonal skills gained through 12 years of work experience in customer service in hospitality, retail to finance sectors, time management and teamwork skills developed through university projects and working with various teams in different part-time and full-time jobs.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work History

Support Technician

APM Solutions
08.2021 - Current
  • Inspect smoke alarm – test, install and repair as per the requirement
  • General support and administration
  • Receive calls and attend email enquires among other administrative duties.

Business Analyst

SANDBAG Inc
05.2021 - 08.2021
  • Create a process of data collection and data visualization
  • Use Microsoft Forms to collect data, power automate to automate the responses to collect data on Excel SharePoint and Power BI for Visualisation
  • Use Excel techniques to auto-populate the past data
  • Analyze the data collected and provide meaningful information to the management
  • General IT support and response to enquiries.

Auditor

Flexible Technology Solutions, Flextecs
11.2014 - 11.2017
  • Use available tools to extract data, data filtering, analyze and provide an explanation of the given dataset
  • Review contracts, agreements, paperwork and electronic documents looking for possible missed opportunities
  • Find supporting documents for audit and claim operations
  • Produces claims using appropriate audit concepts for writing claims, updating the claims management system, and billing claims to the client.

Community Centre

Digital Garden, James Cook University
Brisbane
02.2019 - 11.2019
  • To develop a web interface where the user can log in, store their plant pictures, plant details and other relevant information, and organize categories according to their preference, As a part of a team of 4, my responsibility was to create a database to store all the information of the users and their plants and to connect the database with the front end
  • Lead and guide the team members to finish the project by the deadline
  • Help organize the team meeting, fix the errors, assist team members in building a team presentation, and successfully deliver the project and team presentation
  • Result:
  • The project was successfully delivered on deadline by fulfilling all the client's expectations
  • The project received great appreciation from the client, lecturer, tutor and fellow students
  • I learned a great deal during this project such as teamwork, the real-life scenario of completing the project, and leadership skills., an interpreter for Bhutanese refugees that the centre supports by providing English Language lessons and farmland for farming as a majority of them are farmers
  • It has helped them to stay in touch with their roots
  • I interpreted the language so that the community centre understands the issues of the farmers and vice versa.

Assistant Store Manager

Starbucks
Brisbane
04.2018 - 08.2021
  • Setting goals for the workgroup, developing organizational capability and modelling teamwork
  • Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
  • Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure a smooth flow of operations
  • Provides coaching and direction to the store team to take action and achieve operational goals
  • Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
  • Monitors and manages store-staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
  • Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team
  • Communicates clearly, concisely and accurately to ensure effective store operations
  • Uses all operational tools to plan for and achieve operational excellence in the store
  • Tools include Labor Scheduling for 21 staff, Monthly Status Report, Quarterly Business Review, cash management and inventory management
  • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in-store performance

Store Manager

Fins n Feathers
Brisbane
12.2017 - 04.2018
  • Labour scheduling for 12 staff, Weekly status report, Monthly business review, Inventory Management and Cash Management
  • Set a weekly task for the team and ensure teamwork among team members
  • To provide coaching and direction to the team
  • Set targets and evaluate weekly and monthly performance.

Education

PMP- Professional Meetings and Presentations, PWC - Professional Workplace Communication, PWW - Professional Workplace Writing - undefined

Performance Education
10.2020 - 10.2021

Masters of Information Technology - undefined

University of East London
11.2017 - 12.2019

Bachelors of Business Management - undefined

James Cook University
06.2010 - 06.2014

Skills

Technical Skillsundefined

Timeline

Support Technician

APM Solutions
08.2021 - Current

Business Analyst

SANDBAG Inc
05.2021 - 08.2021

PMP- Professional Meetings and Presentations, PWC - Professional Workplace Communication, PWW - Professional Workplace Writing - undefined

Performance Education
10.2020 - 10.2021

Community Centre

Digital Garden, James Cook University
02.2019 - 11.2019

Assistant Store Manager

Starbucks
04.2018 - 08.2021

Store Manager

Fins n Feathers
12.2017 - 04.2018

Masters of Information Technology - undefined

University of East London
11.2017 - 12.2019

Auditor

Flexible Technology Solutions, Flextecs
11.2014 - 11.2017

Bachelors of Business Management - undefined

James Cook University
06.2010 - 06.2014

Similar Profiles

CREATE PROFILE
Sunil Kunwar