Microsoft office
Sunil Manju
Customer Service Representative
Kingsford,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
British Petroleum
Mascot, NSW
03.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
I Love Pizza
Randwick, NSW
01.2022 - 03.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
Call Center Representative
31west Global Services
Bangalore, Karnataka
02.2021 - 12.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
Master of Science - Information Technology
University of New South Wales
Kingsford, NSW 02.2018 - 06.2020
Bachelor of Science - Computer Science
Vishveshwarya Technical University
Bangalore 08.2013 - 06.2017
Skills
Sales expertise
Report preparation
Complaint resolution
International sales support
POS systems expert
Multi-line phone talent
Strategic sales knowledge
Administrative support
Technical Support
Service standard compliance
Software
CRM
Timeline
Customer Service Representative
British Petroleum
03.2022 - Current
Customer Service Representative
I Love Pizza
01.2022 - 03.2022
Call Center Representative
31west Global Services
02.2021 - 12.2021
Master of Science - Information Technology
University of New South Wales
02.2018 - 06.2020
Bachelor of Science - Computer Science
Vishveshwarya Technical University
08.2013 - 06.2017