Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Technical Account Manager
ZScaler
02.2022 - Current
Roles and Responsibilities:
Customer education and handling customer escalations
Primary contact for CEnet, Optus, CBA, TfNSW, NZ Post, Metcash, BoQ, and MFAT for Zscaler deployment
Customer training and helping customers to adapt to rapid changes in the IT systems
Carrying out cadence calls every week with the customer and resolving customer issues
Troubleshooting complex security and data networks across Australia and New Zealand
Help support team by guiding them on support issues.
Senior Consultant
Infosys Australia, Westpac Bank
06.2020 - 02.2022
Project: SDWAN and DNAC Migration, primary mission was to migrate the Westpac Branches and Corporates across Australia from the legacy MPLS network to SDWAN/SD-Access
Roles and responsibilities:
Configuration and Implementation of SDWAN/SD-Access from existing legacy MPLS/LAN networks
Designing High-Level design (HLD) and Low-Level Design (LLD), Migration Plan, and Test Plan for global network and Remote sites
Responsible for staging the SDWAN routers in Kogarah Lab before a migration
Creation of localized and centralized policies in vManage
Configuration on vEdge devices through vManage device and feature template
Creation of policy Tag, Site Tag, and Flex profile on WLC through Automation by ansible script and manually
Create Estimate based on BoM in CCW (Cisco Commerce Workspace) Environment
Technical Expert
Telstra
06.2017 - 05.2020
Roles and Responsibilities:
The primary mission is to design and activate new customer installations for the Managed Data Networks (MDN) suite of products
Perform design activities with IP networks and associated products such as MDN, NBN, and CIP products
Voice and Data network activation and migration of the various customers of Telstra by configuring Cisco and Juniper CE & PE
Configuration of Telstra-managed customer edge routers, switches, access points, load balancers, and wan optimizers based on enterprise customer network requirements
Handling the role of SME and leading the team of 15 members at the technical front and managing as and when required
Led the team of network engineers for NBN Activation & Transition function and mentored them with the processes and technical requirements through training
Liaise with customers, and onshore & tech teams for upcoming products, services, and new feature implementation
Implementation, configuration, and service testing of Cisco and Juniper Routers as per the network requirements.
Senior Engineer
CenturyLink
02.2014 - 07.2016
Roles and responsibilities:
Part of network team & manage Network of Major financial organizations across the globe
Adding Multicast feeds for clients who would like to receive multicast data from Stock exchanges
Troubleshooting multicast issues if the clients are not receiving the data from the Stock Exchanges
Troubleshoot WAN/LAN-related problems including OSPF, EIGRP, BGP, and RIP routing and design
Creating, Assigning, and executing MOP for various VMACs like Adding /Removing multicast feed
Troubleshooting Layer 2 redundancy protocols –HSRP & VRRP and s Site-to-Site IPsec VPNs
Installing, troubleshooting, and editing firewall policies for all CenturyLink Checkpoint, and ASA firewalls
Pushing the policies for sensitive firewalls bi-weekly at night during the maintenance window
Information Management Senior Specialist
ACS – a XEROX Company
05.2012 - 02.2014
Roles and responsibilities:
Actively involved in Sev 1 tickets where client impact is very high and drive through the troubleshooting process in restoring the service ASAP
Notifying clients through Paging System on Circuit/Site outages, Status, and resolution details
Co-ordinate and perform Clients’ ISDN Circuit Testing on a weekly/Monthly Basis
Liaising with other support vendors and suppliers, internal service delivery team, and business enterprise relationship managers to ensure delivery of a high-class
Administration and Troubleshooting of IPsec site-site VPN connectivity
Technical Lead
Cognizant Technology Solutions
06.2009 - 05.2012
Roles and responsibilities:
Provide second-level support to Network Operations and team members
Troubleshoot, configure, install and upgrade Cisco routers and switches (75XX, 72XX, 4500, 65XX)
Troubleshoot WAN/LAN-related problems including OSPF, EIGRP, BGP, and RIP routing and design
Configure & troubleshoot VPN technologies such as GRE, IPSec Tunnels & DMVPN
Setting up VLANS and configuring ISL trunk on Fast-Ethernet channel between switches
Configuring various wan technologies like Frame-Relay, ATM, ISDN, Point-to-Point, and PPP Multilink
Physical network connectivity problems by providing loopback tests to isolate the faults
Support Engineer
Cybernet Slash Support
03.2007 - 05.2008
Roles and responsibilities:
Providing customized networking solutions involving the finalization of product specifications
Looking after the maintenance of networking equipment & switches, computer hardware devices, and software, Providing pre-sale support for customers about the network product
Attending network faults, analyzing the faults through root-cause analysis, and suggesting technical
Solutions Handling escalated technical issues
Helpdesk
Virtusa
04.2006 - 09.2006
Roles and Responsibilities:
Creating User accounts and administrating Active Directory
Answering the queries of users related to SOFTWARE, HARDWARE, LINKS, MAILS related issues
Installation, configuration, and troubleshooting of DELL, and HP desktops
Configuration of troubleshooting of MS-OUTLOOK
Responsible for Anti-virus activities and updating of anti-virus.
Education
Bachelor of Engineering - Computer Science Engineering
Anna University
2005
Skills
Cloud Technologies – Zscaler
Cisco Routing and Switching: VLAN, QoS, SNMP, DHCP
Python Scripting and Automation
DevOps tools such as Jenkins, bitbucket, Git
Software Defined Network - SD-WAN (Viptela), SD-Access (DNAC)
Basic knowledge of Linux
Timeline
Technical Account Manager
ZScaler
02.2022 - Current
Senior Consultant
Infosys Australia, Westpac Bank
06.2020 - 02.2022
Technical Expert
Telstra
06.2017 - 05.2020
Senior Engineer
CenturyLink
02.2014 - 07.2016
Information Management Senior Specialist
ACS – a XEROX Company
05.2012 - 02.2014
Technical Lead
Cognizant Technology Solutions
06.2009 - 05.2012
Support Engineer
Cybernet Slash Support
03.2007 - 05.2008
Helpdesk
Virtusa
04.2006 - 09.2006
Bachelor of Engineering - Computer Science Engineering