Summary
Overview
Work History
Education
Skills
Timeline
Intern
Sunil Karthik Kannan

Sunil Karthik Kannan

Tallawong,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Technical Account Manager

ZScaler
02.2022 - Current

Roles and Responsibilities:

  • Customer education and handling customer escalations
  • Primary contact for CEnet, Optus, CBA, TfNSW, NZ Post, Metcash, BoQ, and MFAT for Zscaler deployment
  • Customer training and helping customers to adapt to rapid changes in the IT systems
  • Carrying out cadence calls every week with the customer and resolving customer issues
  • Troubleshooting complex security and data networks across Australia and New Zealand
  • Help support team by guiding them on support issues.

Senior Consultant

Infosys Australia, Westpac Bank
06.2020 - 02.2022
  • Project: SDWAN and DNAC Migration, primary mission was to migrate the Westpac Branches and Corporates across Australia from the legacy MPLS network to SDWAN/SD-Access
  • Roles and responsibilities:
  • Configuration and Implementation of SDWAN/SD-Access from existing legacy MPLS/LAN networks
  • Designing High-Level design (HLD) and Low-Level Design (LLD), Migration Plan, and Test Plan for global network and Remote sites
  • Responsible for staging the SDWAN routers in Kogarah Lab before a migration
  • Creation of localized and centralized policies in vManage
  • Configuration on vEdge devices through vManage device and feature template
  • Creation of policy Tag, Site Tag, and Flex profile on WLC through Automation by ansible script and manually
  • Create Estimate based on BoM in CCW (Cisco Commerce Workspace) Environment

Technical Expert

Telstra
06.2017 - 05.2020

Roles and Responsibilities:

  • The primary mission is to design and activate new customer installations for the Managed Data Networks (MDN) suite of products
  • Perform design activities with IP networks and associated products such as MDN, NBN, and CIP products
  • Voice and Data network activation and migration of the various customers of Telstra by configuring Cisco and Juniper CE & PE
  • Configuration of Telstra-managed customer edge routers, switches, access points, load balancers, and wan optimizers based on enterprise customer network requirements
  • Handling the role of SME and leading the team of 15 members at the technical front and managing as and when required
  • Led the team of network engineers for NBN Activation & Transition function and mentored them with the processes and technical requirements through training
  • Liaise with customers, and onshore & tech teams for upcoming products, services, and new feature implementation
  • Implementation, configuration, and service testing of Cisco and Juniper Routers as per the network requirements.

Senior Engineer

CenturyLink
02.2014 - 07.2016

Roles and responsibilities:

  • Part of network team & manage Network of Major financial organizations across the globe
  • Adding Multicast feeds for clients who would like to receive multicast data from Stock exchanges
  • Troubleshooting multicast issues if the clients are not receiving the data from the Stock Exchanges
  • Troubleshoot WAN/LAN-related problems including OSPF, EIGRP, BGP, and RIP routing and design
  • Creating, Assigning, and executing MOP for various VMACs like Adding /Removing multicast feed
  • Troubleshooting Layer 2 redundancy protocols –HSRP & VRRP and s Site-to-Site IPsec VPNs
  • Installing, troubleshooting, and editing firewall policies for all CenturyLink Checkpoint, and ASA firewalls
  • Pushing the policies for sensitive firewalls bi-weekly at night during the maintenance window

Information Management Senior Specialist

ACS – a XEROX Company
05.2012 - 02.2014

Roles and responsibilities:

  • Actively involved in Sev 1 tickets where client impact is very high and drive through the troubleshooting process in restoring the service ASAP
  • Notifying clients through Paging System on Circuit/Site outages, Status, and resolution details
  • Co-ordinate and perform Clients’ ISDN Circuit Testing on a weekly/Monthly Basis
  • Liaising with other support vendors and suppliers, internal service delivery team, and business enterprise relationship managers to ensure delivery of a high-class
  • Administration and Troubleshooting of IPsec site-site VPN connectivity

Technical Lead

Cognizant Technology Solutions
06.2009 - 05.2012

Roles and responsibilities:

  • Provide second-level support to Network Operations and team members
  • Troubleshoot, configure, install and upgrade Cisco routers and switches (75XX, 72XX, 4500, 65XX)
  • Troubleshoot WAN/LAN-related problems including OSPF, EIGRP, BGP, and RIP routing and design
  • Configure & troubleshoot VPN technologies such as GRE, IPSec Tunnels & DMVPN
  • Setting up VLANS and configuring ISL trunk on Fast-Ethernet channel between switches
  • Configuring various wan technologies like Frame-Relay, ATM, ISDN, Point-to-Point, and PPP Multilink
  • Physical network connectivity problems by providing loopback tests to isolate the faults

Support Engineer

Cybernet Slash Support
03.2007 - 05.2008

Roles and responsibilities:

  • Providing customized networking solutions involving the finalization of product specifications
  • Looking after the maintenance of networking equipment & switches, computer hardware devices, and software, Providing pre-sale support for customers about the network product
  • Attending network faults, analyzing the faults through root-cause analysis, and suggesting technical
  • Solutions Handling escalated technical issues

Helpdesk

Virtusa
04.2006 - 09.2006

Roles and Responsibilities:

  • Creating User accounts and administrating Active Directory
  • Answering the queries of users related to SOFTWARE, HARDWARE, LINKS, MAILS related issues
  • Installation, configuration, and troubleshooting of DELL, and HP desktops
  • Configuration of troubleshooting of MS-OUTLOOK
  • Responsible for Anti-virus activities and updating of anti-virus.

Education

Bachelor of Engineering - Computer Science Engineering

Anna University
2005

Skills

  • Cloud Technologies – Zscaler
  • Cisco Routing and Switching: VLAN, QoS, SNMP, DHCP
  • Python Scripting and Automation
  • DevOps tools such as Jenkins, bitbucket, Git
  • Software Defined Network - SD-WAN (Viptela), SD-Access (DNAC)
  • Basic knowledge of Linux

Timeline

Technical Account Manager

ZScaler
02.2022 - Current

Senior Consultant

Infosys Australia, Westpac Bank
06.2020 - 02.2022

Technical Expert

Telstra
06.2017 - 05.2020

Senior Engineer

CenturyLink
02.2014 - 07.2016

Information Management Senior Specialist

ACS – a XEROX Company
05.2012 - 02.2014

Technical Lead

Cognizant Technology Solutions
06.2009 - 05.2012

Support Engineer

Cybernet Slash Support
03.2007 - 05.2008

Helpdesk

Virtusa
04.2006 - 09.2006

Bachelor of Engineering - Computer Science Engineering

Anna University
Sunil Karthik Kannan