Sunita Thapa Magar
Sydney,Australia
Summary
Experienced Student Services Officer with strong background in providing supportive services and advocating for student needs. Possess skills in fostering academic development, implementing innovative programs, and enhancing overall student experiences. Strengths include strategic planning, problem-solving, and communication. Previous work has positively impacted student retention rates and satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Services Officer
Victoria Institute of Technology
Sydney, NSW
02.2023 - Current
- Utilizing Microsoft Dynamics and Suite CRM to solve the tickets regarding inquiries from students, admissions team, finance, and other stakeholders
- Use of single-access education portal called Apply once to brings together students, institutions, financial aid providers, agents and employers and guide students all the way from courses from the very same access
- Enrolling students, Making timetable and study plan for VET and HE-students
- Conducting Orientations, examinations, and graduation Ceremony
- Processing student enrolment variations such as withdrawals, deferment, Coe-extension, re-enrolment, course/campus change requests
- MS Office 365 tools (MS Excel, MS SharePoint, Power Bl) to create, compile and edit student's details depending on various factors
- Developing and maintaining strong and effective relationships with Academic Services and Compliance team to achieve positive outcomes
- Ensuring and maintaining effective data entry and record keeping to SharePoint.
- Excellent communication and time management skills with strong work ethics
Customer Service Supervisor
Supa IGA
Cremorne, NSW
02.2018 - 01.2024
- Dealing with over 500 customers per day and handling complaints and feedback to provide efficient and excellent customer service
- Answered customer telephone calls promptly and appropriately handled needs
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Education
Professional Year Program: ECA -
01.2023
Master of Information Technology -
Federation University
Sydney01.2020
Bachelor of Pharmaceutical Sciences -
Pokhara University
Kaski01.2014
Skills
- Excellent knowledge of CRM
- Office 365 experience (Word, Excel, PowerPoint)
- SharePoint
- Data visualization skills using SaaS, SAP analytics
- Basic troubleshooting skills of printer and desktop etc
- Outstanding analytical and problem-solving skills
- Decision making skills and strong personal ethics, values and integrity
- Enrollment Planning
- Student Support
- Multitasking
- Adaptability and Flexibility
- Excellent communication and Interpersonal management skills
- Emotional Intelligence
- Analytical Skills
Certification
- Power BI and BIM: Analysis and Visualization, LinkedIn Learning, 2023
- Troubleshooting IT Remote Administration, LinkedIn Learning, 2023
- CompTIA A+ Core (2023)
Projects
Propose an AI-Based Tool to Detect COVID-19 Infections Patients using X-Ray Images (Master's Project), 06/2020, 11/2020, Federation University, System Architectural Design of AI-Based Tool, Agile research Methodology, Data analytical tools like Tableau Desktop, SAS, SAP analytics, worked as Scrum master
Timeline
Student Services Officer
Victoria Institute of Technology
02.2023 - Current
Customer Service Supervisor
Supa IGA
02.2018 - 01.2024
Professional Year Program: ECA -
Master of Information Technology -
Federation University
Bachelor of Pharmaceutical Sciences -
Pokhara University
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