Sunithran Bhasi Syamala
Noble Park,VIC
Summary
Ambitious Payroll Assistant always looking for ways to help the team and learn more about payroll processes. Proficient in reviewing timesheets, calculating leave and resolving discrepancies. Good organizational, problem-solving and multitasking abilities with advanced skills . skilled in re[ort writing data entry and file management
Overview
4
4
years of professional experience
Work History
Payroll Assistant
Aldi
08.2022 - Current
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system
Customer Consultant
ASB
08.2019 - 04.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management, and order calls.
Education
MBA - Business Administration
Annamali University
India04.2011
Bachelor of Science - Science Education
Kerala University
India03.2009
Skills
- Payroll Liabilities
- Checking Time Cards
- Data Entry
- Numeracy Skills
- MS office proficiency
- Accuracy and attention to detail
- payroll software , SAP, QuickBooks
Timeline
Payroll Assistant
Aldi
08.2022 - Current
Customer Consultant
ASB
08.2019 - 04.2022
MBA - Business Administration
Annamali University
Bachelor of Science - Science Education
Kerala University
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