Sunkyung(Victoria) Kim
Nerang,QLD
Summary
Committed to provide the top-notch customer service skills with my refined sales experiences. I am motivated and seeking a position at your corporation where I can utilize my interpersonal communication skills to achieve the performance goal.
I see myself as a very enthusiastic teamwork oriented person with positive and optimistic attitude; my dedication to teamwork has enabled the team to become the best work place in the company. I enjoy developing internal, external guest satisfaction with sincere and warm hearted comprehensive communication skill. I am driven, pay great attention to details and am very confident to perform all the tasks well under the pressure.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Part Time Sales Associate
Furla Australia Pty, Ltd.
Gold Coast, QLD
08.2019 - Current
- Cultivating strong relationships with regular customers and managing CRM.
- Managing stock levels to keep the company’s assets.
- Administering daily operations, controlling stock levels.
- Executing VM merchandising in line with the guideline.
- Surpassing KPI with an individual budget.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Training new team members in cash register operation, stock procedures, customer services, and sales skills.
Event Sales Manager
Conrad Hilton Hotel Seoul
Seoul, South Korea
08.2015 - 05.2016
- Liaised between clients and internal departments, such as catering and security, ensuring all requirements are met prior to an event taking place. Liaised with clients in the insurance, entertainment, and pharmaceutical industries.
- Liaised with clients in the insurance, entertainment, and pharmaceutical industries.
- Handled various events with group booking forms from different industries.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Cold calling to build up retention, development, and acquisition clients.
- Established relationships with vendors, suppliers and sponsors to secure discounts or exclusive packages for customers.
- Generated Banquet Event Order using Opera, Delphi.
- Led pre- and post-conference meetings with related departments.
- Supported sales team members to drive growth and development.
Room and MICE(EVENT) Sales Manager
Grand Hyatt Hotel Incheon
Incheon, South Korea
12.2012 - 08.2015
- Handled clients in the semiconductor, automobile, and luxury brands industries for inquires of guest rooms, catered events, and MICE sales
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Executed MICE events, car launching shows, and year-end parties.
- Liaised with clients outbound to reinforce relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Achieved company growth and brand development through market expansion and sales.
- Resolved customer complaints regarding sales and service.
- Co-worked with the Event Planner Team to organize events.
- In charge of the Global RFP (Request for Proposal) on a yearly basis.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Senior Sales Associate
Louis Vuitton & Moet Hennessy Korea
Seoul, South Korea
01.2012 - 12.2012
- Worked in the boutique shop in the department store.
- Dealt with merchandise in leather goods, shoes, and clothing line.
- Identified low turn stock and used various strategies to move them, saving space and increasing capital.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
- Resolved customer complaints in a professional manner.
Wedding and Catering Event Sales Manager
Ritz-Carlton Hotel Seoul
Seoul, South Korea
06.2005 - 07.2010
- Produced weekly and monthly reports highlighting key performance indicators for management review.
- Performed department trainer.
- Organized promotional events for VIPs of luxury brands and private banks.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Resolved customer complaints regarding sales and service.
- Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
- Tracked event sales performance using CRM software and analyzed results to identify areas for improvement.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Worked closely with clients to coordinate details and maximize satisfaction.
- Liaised between clients and internal departments such as catering, security, ensuring all requirements are met prior to an event taking place.
- Established relationships with vendors, suppliers and sponsors to secure discounts or exclusive packages for customers.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Education
AMEP Course Level 3 - Certificate II in Skills for Education, Training and Employment Pathways
TAFE Queensland
Gold Coast01.2019
Driving Customer Preference II (Smart Selling II) -
Hyatt Hotel Corporation
01.2014
ESL Programme -
Brandon ESL School, Trans World Institute
San Francisco08-2011
Bachelor Degree of - Korean Language and Literature
Hansung University
Seoul, Republic of Korea02-2004
Skills
- Sales goals attainment
- Service- and detail-oriented
- Customer engagement
- Listening skills
- Upselling and cross selling
- POS system operation
- CRM software proficiency
- Written and oral communication skills
- Multi-tasking strength
- Hospitality and accommodation
- Problem-solving skills
Certification
- Queensland Driving Licence, 2016, Australia
- RSA, Australia
REFERENCES
- Vanessa Williams, General Manager, Waldorf Astoria Los Angeles, U.S.A, 1 310 860 6610, 1 310 770 1138, vanessa.williams@waldorfastoria.com
- Christina San Jose, Maison Christian Dior, 0403 041 924
- Nan Sarac, Furla Australia Harbour Town Outlet Manager, 0401 879 901
- Elva Chang, Home Loan Specialist, ANZ BANK, Australia, 0497 634 545
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Part Time Sales Associate
Furla Australia Pty, Ltd.
08.2019 - Current
Event Sales Manager
Conrad Hilton Hotel Seoul
08.2015 - 05.2016
Room and MICE(EVENT) Sales Manager
Grand Hyatt Hotel Incheon
12.2012 - 08.2015
Senior Sales Associate
Louis Vuitton & Moet Hennessy Korea
01.2012 - 12.2012
Wedding and Catering Event Sales Manager
Ritz-Carlton Hotel Seoul
06.2005 - 07.2010
Driving Customer Preference II (Smart Selling II) -
Hyatt Hotel Corporation
AMEP Course Level 3 - Certificate II in Skills for Education, Training and Employment Pathways
TAFE Queensland
ESL Programme -
Brandon ESL School, Trans World Institute
Bachelor Degree of - Korean Language and Literature
Hansung University
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