Yuyu Hsu
Melbourne,VIC
Summary
Dynamic Food and Beverage Attendant with proven expertise at MCEC, adept at enhancing customer satisfaction through effective complaint resolution and personalized service. Skilled in food safety and kitchen organization, I thrive under pressure, ensuring quality and efficiency while creating memorable dining experiences. Committed to delivering excellence in hospitality.
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant
MCEC
10.2022 - Current
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
Barista All Rounder
Tarda
01.2022 - 03.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cook
Coffee Hall
02.2014 - 03.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Diploma - Commercial Cookery
ANIBT
Melbourne, VICAssociate's Degree - Food And Beverage Management
MacKay Junior College
Taiwan06-2015
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Food preparation
- Food handling
- Kitchen organization
- Cleaning and organization
- Safe food handling
- Hospitality service expertise
Timeline
Food and Beverage Attendant
MCEC
10.2022 - Current
Barista All Rounder
Tarda
01.2022 - 03.2023
Cook
Coffee Hall
02.2014 - 03.2015
Diploma - Commercial Cookery
ANIBT
Associate's Degree - Food And Beverage Management
MacKay Junior College
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