Sunny Anne
Sydney,NSW
Summary
Proactive regional manager with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style. I’m looking to collaboratively partner with a dynamic organisation and contribute to the overall growth and success of the company.
Overview
15
15
years of professional experience
Work History
Regional Manager
JO MERCER
04.2022 - Current
- Oversee operational requirement of 6 stores, while leading 6 store managers and 50 employees
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Established and maintained operational standards for 6 locations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Developed and executed successful business plans that resulted in improved market share and profitability within region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Implemented cost-cutting measures across region that led to significant savings without compromising service quality or employee satisfaction.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Championed safety programs within region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Coordinated with other regional managers to actualize performance improvement strategies.
- Modeled best practices for sales and customer service.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Department Manager
Kmart
01.2021 - 01.2022
- Plan and manage high volume of stock daily
- Hire, Coach, lead a large and diverse team of up to 30
- Implemented Business/individual development strategies to achieve financial targets
- Fostered strong relationships with Management, peers, team, and stake holders
- Rostering/wages.
Senior Flagship Manager
JO MERCER QVB
01.2015 - 01.2021
- Developed quarterly store business plans to optimize store performance
- Planning & managing business operational needs
- Implementing training & strategy plans to achieve budget
- Recruitment, Hiring, rostering and staff performance reviews
- General administrative duties including stock management, banking, Visual merchandising.
Store Manager
ALDO
01.2014 - 01.2015
Store Manager
Forcast
01.2011 - 01.2014
Administration and Project Management Assistant
City Care
01.2012 - 01.2014
Assistant Manager
Portmans
01.2009 - 01.2010
Education
Advanced Diploma in Leadership - Business
International Leadership College
Sydney 12.2013
Skills
- Sales Performance
- Customer Experience
- Retail operations
- Effective communicator
- Financial analysis
- Relationship building
- Business Acumen
- Strategic Thinking and planning
- Recruitment & Hiring
- Training and staff development
Accomplishments
- Winner 2016 Hills Local Business Award
- Winner Jo Mercer 2016 – 2019 NSW/SA State Store Excellence Award
- Winner Jo Mercer 2018 National Store Excellence Award
- 2018 delivered 11% increase in profit within a year of managing the store
- 2016 delivered 25% increase in profit in financial year
- Consistently achieved above 92% in yearly mystery shop assessment over 5 years
- 2023 Achieved 14.20% increase in profit for 1st half of the financial year.
- 2023 Achieved 87% staff retention rate by improving hiring process and training
- 2023 Achieved 8.87% growth on sales budget with all 6 locations achieving budget.
- 2023 Highest performing region in Sales in the Company
- 2023 Achieved highest conversion rate in Company by ensuring Customer service standards are adhered too across all 6 locations
Availability
Full time
Timeline
Regional Manager
JO MERCER
04.2022 - Current
Department Manager
Kmart
01.2021 - 01.2022
Senior Flagship Manager
JO MERCER QVB
01.2015 - 01.2021
Store Manager
ALDO
01.2014 - 01.2015
Administration and Project Management Assistant
City Care
01.2012 - 01.2014
Store Manager
Forcast
01.2011 - 01.2014
Assistant Manager
Portmans
01.2009 - 01.2010
Advanced Diploma in Leadership - Business
International Leadership College
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