SUNNY GURUNG

• Collaborate with stakeholders to identify, validate, and document business requirements, ensuring alignment with organisational objectives.
• Develop and maintain KPI metrics and dashboards to monitor performance against outcome measures, driving continuous improvement.
• Analyse complex data sets to extract insights, identify trends, and support decision-making processes.
• Conduct technical workshops and create surveys to capture customer feedback, enhancing customer experience strategies.
• Collaborate with cross-functional teams such as Innovation, Compliance, and WHS to successfully conduct various projects.
• Implemented automated reporting systems, significantly reducing manual effort while ensuring data integrity and consistency across the organization.

Key Achievements

• Optimized Performance Tracking: Enhanced KPI metrics and dashboards to effectively monitor employee and program performance, leading to a 20% improvement in timeliness and a 10% increase in quality metrics.
• Recognized Achievements: Received multiple peer nominations, appreciation e-cards, and was honored as one of the Employees of the Year at the 2024 Annual Staff meeting.

• Delivered financial forecasting, budgeting, and variance analysis to inform executive decision-making.
• Enhanced business processes through detailed data analysis and creation of tailored dashboards, increasing operational efficiency.
• Spearheaded the implementation of new systems by managing end-user training and creating comprehensive documentation.
• Collaborated with stakeholders to align financial strategies with organisational objectives, ensuring data-driven decision-making.
• Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
• Strengthened relationships with external partners through timely communication and collaboration.

Key Achievements

• Budget Analysis and Approval: Conducted a thorough analysis of the previous year’s data and forecasted budget trends, identifying that the budget cap set by NSW Health was being exceeded. Presented findings to NSW Health, securing an additional $3 million in funding.
• Cost Optimization and Growth Strategy: Proposed transitioning services from contractors to in-house operations, resulting in significant cost savings of approximately $500,000. This initiative supported company growth by creating new employment opportunities and increasing revenue efficiency.

• Conducted in-depth analysis of customer data to develop actionable insights and comprehensive weekly and monthly reports.
• Designed and implemented dashboards to improve customer engagement strategies for senior stakeholders.
• Designed business models and process flow charts to streamline organisational efficiency.
• Leveraged customer insights and CRM tools to establish best practices across the organisation.
• Responded to customer inquiries and resolved technical issues to ensure high satisfaction rates.
• Conducted comprehensive system analyses to identify areas for improvement and optimisation.
• Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.

Key Achievements

• Developed comprehensive business process documents and models that streamlined workflows across the team, enhancing operational efficiency and delivering high-quality outcomes. These improvements directly contributed to increased customer satisfaction.

• Collaborated and managed a team of nine with effective communication among team members for enhanced collaboration and successful project completion within strict deadlines.
• Defined project scope, created detailed project plans, produced project documentation, including project charter, progress reports, and Gantt chart to track progress and milestones.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Prepared detailed reports on project status for stakeholders, ensuring transparency, fostering trust and confidence in the team''s ability to deliver results in alignment with objectives.
• Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.

Key Achievements

Successfully led the team in delivering a high-quality chatbot solution for a real estate company, achieving an outstanding project score of 95%.