SUNNY HANSEN
Hawthorn,Victoria
Summary
IT student completing an associate degree in artificial intelligence and certificates in cyber security and information technology. Delivered customer service with clear communication, effective complaint resolution, and calm performance under pressure. Built strong problem-solving skills for fast-paced retail or hospitality environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Lifeguard
Belfast Aquatics Port Fairy
02.2025 - 11.2025
- Oversaw safety and well-being of pool patrons. Monitored surroundings vigilantly and responded swiftly to emergencies. Practiced safety protocols regularly to maintain a secure environment.
- Administered first aid and emergency response, ensuring prompt care during critical incidents.
- Conducted safety drills to prepare team for emergency situations and improve response times.
- Ensured compliance with safety regulations to uphold pool safety standards.
Retail Team Member
Target
warrnambool , VIC
02.2024 - 02.2025
- Assisted customers with product inquiries and provided personalized service.
- Operated point-of-sale systems accurately for efficient transaction processing.
- Maintained cleanliness and organization of sales floor and stock areas.
Customer Service
Star of the West
02.2023 - 11.2024
- Provided exceptional customer service, assisting patrons with inquiries and support. Managed transactions and efficiently resolved complaints, which fostered positive experiences. Leveraged communication skills to upsell products and enhance customer satisfaction.
- Resolved customer complaints effectively, enhancing customer retention through improved satisfaction.
- Handled high volume of customer inquiries in a fast-paced environment, ensuring timely responses.
- Processed transactions accurately while upholding data integrity, contributing to smooth operations.
Education
Certificate IV - cyber security
Swinburne university
09-2026
Associate degree - AI
Swinburne University
09-2026
VCE year 12 (completed) -
Brauer college
Certificate III - information technology
Swinburne university
Skills
- Aquatic Safety Management
- First Aid Training
- First aid certification
- Safety Protocols
- Problem Solving
- Customer Service
- Customer Interaction
- Effective communication
- Communication
- Team collaboration
- Point-of-sale operations
- Cloud systems
Personal Information
- full name - Sunny Hansen
- Date of Birth: 2007-05-02
Certification
WWCC certificate , victorian goverment., First Aid , Sunshine surf life saving club
Timeline
Lifeguard
Belfast Aquatics Port Fairy
02.2025 - 11.2025
Retail Team Member
Target
02.2024 - 02.2025
Customer Service
Star of the West
02.2023 - 11.2024
Certificate IV - cyber security
Swinburne university
Associate degree - AI
Swinburne University
VCE year 12 (completed) -
Brauer college
Certificate III - information technology
Swinburne university