Sunny Nguyen
Melbourne,Australia
Summary
Detail-oriented administrative professional with over six years of experience supporting high-volume customer-facing teams in aviation, real estate, and logistics. Skilled in documentation management, client liaison, and communication strategies to enhance operational efficiency. Highly organized and proficient in technology, capable of thriving in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Jetstar
Melbourne, Vic
10.2023 - Current
- Enhanced customer satisfaction by addressing issues with expert and approachable service.
- Utilized computer systems and CRM to accurately and efficiently perform data entry duties.
- Developed effective communication skills while interacting with customers and other authorities over the phone or via email.
- Demonstrated the ability to remain calm under pressure while managing multiple tasks simultaneously.
Assistant Store Manager
Burgertory
Melbourne, VIC
05.2022 - 07.2023
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Performed data entry duties accurately and efficiently using computer systems and CRM.
- Managed day-to-day operations, including scheduling shifts and assigning tasks.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Supervised cash and EFPOS handling processes to ensure the accuracy of transactions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Administration Officer
Hockingstuart
Melbourne, VIC
01.2022 - 06.2022
- Maintained accurate records of property files, contracts, correspondence, and key documentation in CRM systems.
- Answered phone and email inquiries, processed contracts, managed appointments, and tracked deadlines.
- Maintained digital and paper filing systems, ensuring all client records were up to date and accessible.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Prepared and processed tenancy agreements, lease renewals, condition reports, and compliance certificates.
- Created property marketing materials, coordinated photography appointments, and updated listings across real estate platforms.
Import and Export Administrator
Transatlantic Development
Melbourne, Vic
09.2021 - 01.2022
- Built employee knowledge with training and mentoring.
- Assisted in recruiting process, hiring and retaining top talent.
- Tracked daily operational activities such as store expenses, payroll records.
Customer Service Representative
Master Poultry Group
Melbourne, VIC
09.2020 - 12.2020
- Answered phone calls and emails from clients to address questions and needs.
- Utilised excellent communication skills when interacting with customers both face-to-face and over the telephone.
- Managed incoming mail, responding to general enquiries where appropriate or redirecting them as necessary.
- Prepared agendas and took notes at meetings to archive proceedings.
- Processed purchase orders and service contracts.
- Drafted and distributed invoices for outstanding payments.
- Managed company schedule to coordinate calendar and arrange travel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Collected, validated and distributed information to employees.
- Managed account transactions and purchased orders.
Shift Supervisor
KFC
Melbourne, VIC
06.2016 - 10.2020
- Collecting and filing records of office activities, business transactions, and other activities.
- Troubleshooting problems involving office equipment, such as computer hardware and software.
- Operating office machines include photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Managed store closing and opening procedures to ensure safety and security.
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Worked cooperatively with teams to accomplish business goals and objectives.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Trained new employees in job duties, safety procedures, and company policies.
Education
Diploma of Nursing -
RMIT
MelbourneCertificate IV of Tertiary Preparation - Science
RMIT
MelbourneSkills
- Administrative and office support
- Interpersonal skills
- CRM software
- Attention to Detail
- Time management
- Multitasking
Languages
- Vietnamese, Native
- Chinese (Mandarin), Beginner
Timeline
Customer Service Officer
Jetstar
10.2023 - Current
Assistant Store Manager
Burgertory
05.2022 - 07.2023
Administration Officer
Hockingstuart
01.2022 - 06.2022
Import and Export Administrator
Transatlantic Development
09.2021 - 01.2022
Customer Service Representative
Master Poultry Group
09.2020 - 12.2020
Shift Supervisor
KFC
06.2016 - 10.2020
Diploma of Nursing -
RMIT
Certificate IV of Tertiary Preparation - Science
RMIT
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