SUNNY OGBEIDE
Hobart,Tasmania
Summary
Information Technology Specialist with over five years’ experience delivering secure, resilient ICT services across distributed production environments. Accountable for virtualisation platforms, network security architecture, Microsoft 365 cloud services, identity governance, and disaster recovery systems. Experienced in complex incident management, vendor escalation, cybersecurity uplift (Essential 8), and structured infrastructure lifecycle improvements. Recognised for independent decision-making, analytical problem-solving, and strengthening operational resilience in multi-site environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Information Technology Officer (Shared Services)
Circular Head & Waratah Wynyard Councils
08.2024 - Current
- Led structured technical response during a production storage synchronisation incident (P1), validating infrastructure health, coordinating cross-vendor escalation, and supporting controlled service restoration; implemented monitoring improvements post-incident to strengthen resilience.
- Directed upgrade and cloud integration of Veeam Backup & Replication, introducing automated offsite replication and validation testing, improving recovery objectives by approximately 40%.
- Improved Essential 8 maturity through MFA enforcement, patch governance uplift, structured access reviews, and hardened backup controls aligned with ACSC guidance.
- Redesigned firewall segmentation and VLAN architecture, improving inter-site reliability and reducing network latency by 35%.
- Conduct ongoing infrastructure health checks, backup verification, identity governance reviews, and capacity assessments to ensure availability and risk mitigation.
- Introduced structured triage and reporting workflows improving SLA adherence and issue traceability by 25%.
- Produce monthly infrastructure performance and risk reports for executive leadership to support informed decision-making.
- Supervise vendor engagements and coordinate infrastructure maintenance windows across distributed sites.
IT Support Officer
Service Global
11.2023 - 08.2024
- Delivered Level 2 infrastructure support across hybrid Microsoft 365 and VMware environments supporting 100+ users.
- Performed structured Active Directory access reviews and compliance checks to strengthen identity governance.
- Automated software deployment using PDQ Deploy, reducing manual workload by 40% and improving patch rollout consistency.
- Resolved complex SharePoint, Teams, and OneDrive synchronisation and permissions issues impacting business operations.
- Contributed to development of technical documentation and support procedures to improve service consistency and reduce repeat incidents.
Help Desk Support
University of Tasmania – School of ICT
07.2023 - 10.2023
- Provided Level 1–2 technical support across lab and academic environments ensuring system availability and network connectivity.
- Assisted in campus-wide system readiness preparation prior to academic terms, supporting large-scale deployment activities.
- Analysed recurring technical faults to identify service improvement opportunities.
Freelance Data Analyst / Inventory Optimisation Consultant
Nova Jewelry
07.2022 - 12.2023
- Designed automated procurement and inventory reporting workflows.
- Reduced overstocking by 15% through data-driven forecasting and stock optimisation.
- Delivered documentation and process training to ensure sustainable system ownership.
Information Technology Support Specialist
University of Benin Staff School
07.2019 - 01.2022
- Maintained Windows Server environments and campus network infrastructure supporting academic and administrative services.
- Diagnosed and resolved recurring system performance issues through structured maintenance scheduling, reducing reported incidents by 40%.
- Supported server deployment, shared resource configuration, and print service optimisation.
- Developed asset management and licensing documentation supporting lifecycle and compliance oversight.
Education
Master of Information Technology & Systems - undefined
01.2023
Bachelor of Engineering - Computer Engineering
01.2017
Skills
- Enterprise Infrastructure Operations
- Virtualisation
- Storage
- Networking
- Complex Incident Management
- Escalation Management
- Disaster Recovery
- Backup Governance
- Veeam
- Cloud Replication
- Cybersecurity
- Essential 8 Maturity Uplift
- Microsoft 365
- Entra ID
- Identity Governance
- Network Segmentation
- Firewall Optimisation
- Infrastructure Monitoring
- Alert Refinement
- Change Coordination
- Release Coordination
- Maintenance Coordination
- Technical Documentation
- Reporting
- Staff Mentoring
- Vendor Supervision
Websites
Certification
- CompTIA Network+ ce, 2026-01-01, 2029-01-01
- CompTIA A+ ce, 2025-09-01, 2029-01-01
- CompTIA IT Operations Specialist (CIOS Stackable Certification)
- PRINCE2 Foundation in Project Management, 2025-08-01, 2028-08-01
Core Capabilities
- Enterprise Infrastructure Operations (Virtualisation, Storage, Networking)
- Complex Incident & Escalation Management (P1/P2)
- Disaster Recovery & Backup Governance (Veeam, Cloud Replication)
- Cybersecurity & Essential 8 Maturity Uplift
- Microsoft 365, Entra ID & Identity Governance
- Network Segmentation & Firewall Optimisation
- Infrastructure Monitoring & Alert Refinement
- Change, Release & Maintenance Coordination
- Technical Documentation & Reporting
- Staff Mentoring & Vendor Supervision
Timeline
Senior Information Technology Officer (Shared Services) - Circular Head & Waratah Wynyard Councils
08.2024 - Current
IT Support Officer - Service Global
11.2023 - 08.2024
Help Desk Support - University of Tasmania – School of ICT
07.2023 - 10.2023
Freelance Data Analyst / Inventory Optimisation Consultant - Nova Jewelry
07.2022 - 12.2023
Information Technology Support Specialist - University of Benin Staff School
07.2019 - 01.2022
University of Tasmania - Master of Information Technology & Systems,
University of Benin - Bachelor of Engineering, Computer Engineering